Retail System Survey

* On Average, how often do you experience system problems per month?

None

1-3

4-6

6-9

10 or more

* How many vouchers can you use in one payment process?
(i.e. If a customer can use a scholarship card, a veterans card, and a credit card on one transaction, then your retail system can handle three vouchers)

* What payment options does your retail system support?
(Check all that apply. If you don't see the payment options your store's retail system uses in the list, select other and list them.)

* Which of the following Merchant Card Payment processes does your retail system use?
(Check all that apply. If you don't see the Merchant Card Payment your store's retail system uses in the list, select other and list them.)

Paymentech

Vital

Other

* Which of the following reports can your retail system generate?
(Check all that apply. If you don't see the reports your store's retail system generates in the list, select other and list them.)

* What shipping vendor does your retail system work with?
(Check all that apply. If you don't see the shipping vendor your store's retail system works with in the list, select other and list them.)

UPS

FedEx

Other

* How would you rate your retail system's user-friendliness?
(i.e. Is the retail system easy to learn? Do your employee's find the retail system easy to use?)

* How easy is it to expand your store with your current retail system?

* If your store moved from a previous retail system to the current retail system it now uses, how easy was the migration/transfer to the current retail system?

* What is the name of your store?

* What retail system does your store use, and who is the provider?

* How is the retail system provider's customer support?

* Out of five stars how would you rate your store's retail system?(1-star being very poor and 5-stars being excellent)

* Tell me why you gave your store's retail system this rating?