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Dear all,
On behalf of the IPC Governing Board, I would like to inform you that the IPC will collect client satisfaction surveys during and after the Rio 2016 Paralympic Games.
These surveys will assess key aspects of the client’s experience at the Games and your contribution will be beneficial in improving the experience for both yourself and others at future Paralympic Games.
Therefore I encourage all of you to participate in order to help us continually improve the Paralympic Games at all levels.
In order to take part, please continue and fill in the Client Experience Questionnaire.
Kind regards,
Sir Philip Craven MBE
IPC President
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Disclaimer
This is an anonymous survey; therefore your accreditation number will be only used to certify that only responses from accredited members of Broadcast in the Rio 2016 Paralympic Games are collected. At no time will any specific answers be attributed to any participant. Internet protocol (IP) addresses will not be collected. The IPC will only collect your email address if you would like to provide more detailed feedback than collected in this survey.
(All questions marked with * need to be answered)
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| * 1.1 Where you or members of your organization in Rio for the Paralympic Games?
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| * 1.2 Where is your company based |
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| * 1.3 What is the reach of your broadcast organisation? |
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| * 1.4 Does an employee of your organization, who worked in Rio for the Paralympic Games, have an impairment? |
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| 1.5 What type of impairment, describes the impairment of your team member(s) best: |
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| 1.5.1 How many persons of your team have a visual impairment? | | |
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| 1.5.2 What type of impairment, describes the impairment of your team member(s) best: |
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| 1.5.2.1 How many of your team members are wheelchair users? | | |
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| 1.5.2.2 What type of impairment, describes the impairment of your team member(s) best: |
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| 1.5.3 How many of your team members do have a lower limb restriction? | | |
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| 1.5.4 How many of your team members do have an upper limb restriction? | | |
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| * 1.6 Has your organization held rights for the Paralympic Games before? |
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| 1.7 Including Rio 2016, how many Paralympic Summer and Paralympic Winter Games did your organisation broadcast? | | |
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| First name | | | | Last name | | | | Email address | | | | Company name | | |
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| 2 Most important aspects of the Paralympic Games |
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| * 2.1 Please select the five areas, which are most important to your Paralympic Games experience. |
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| * 3.1 Please select the four areas of Pre-Games Information that are most important for your experience prior to Paralympic Games: |
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| 3.2 How satisfied are you with the Pre-Games Information that you received before the Rio 2016 Paralympic Games?
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| 3.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Pre-Games Information, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| * 4.1 Please select the three most important aspects of Accreditation services for you during Paralympic Games. |
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| 4.2 How satisfied are you with the following aspects of the Accreditation process you experienced during the Rio 2016 Paralympic Games?
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| 4.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Accreditation, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| * 5.1 Please select the three most important areas of Transport for you during Paralympic Games: |
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| 5.2 How satisfied are you with the following aspects of Transport during the Rio 2016 Paralympic Games?
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| 5.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Transport, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| * 6.1 Please select the four most important aspects of Accommodation for you during Paralympic Games: |
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| 6.2 How satisfied are you with the following aspects of accommodation during the Rio 2016 Paralympic Games?
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| 6.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Accommodation, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 6.3 Have you booked your accommodation through Rio 2016? |
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| 6.3.1 Please specify the reasons for not booking through Rio2016: | | |
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| 7 International Broadcast Centre |
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| * 7.1 Please select the four most important features of the International Broadcast Centre for you during Paralympic Games: |
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Games workforce (sufficient numbers, well trained and informed, language skills)
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Broadcast services offered
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Access to information (INFO, athlete bios, printed results)
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Range of press conferences
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Supplementary services (bar, café, gym, parking, internet café, store, etc.)
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| 7.2 How satisfied are you with the following features of the International Broadcast Centre during the Rio 2016 Paralympic Games?
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| 7.2.1 If you were dissatisfied/very dissatisfied with one or more features of the International Broadcast Centre, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 7.3 Which specific services of the International Broadcast Centre have you used during the Rio 2016 Paralympic Games? |
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| 7.4 How satisfied are you with the following services at the International Broadcast Centre during the Rio 2016 Paralympic Games?
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| 7.4.1 If you were dissatisfied/very dissatisfied with one or more services at the International Broadcast Centre (services), it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 8. Venue Broadcast Operations |
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| * 8.1 Please select the five most important aspects of the Venue Broadcast Operations for your organization during Paralympic Games: |
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Accessibility of Broadcast facilities (tribunes, mixed zones, etc.)
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Broadcast tribunes (good view of competition, sufficient space, etc.)
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Facilities at the Venue Media Centre (work space, staff support, information required)
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Efficiency of access into the venue (Security, minimal time at mag & bag)
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Live coverage (graphics, focus etc.)
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Mixed zone (location, layout, access)
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Occasional (Bookable) Facilities (OPP, TOC Video Injections)
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Broadcast Information Office
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Ticket distribution for Prime Events
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Press conferences at the venue
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Access to information (INFO, athlete bios, printed results)
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| 8.2 How satisfied are you with the Venue Broadcast Operations and Services during the Rio 2016 Paralympic Games?
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| 8.2.1 If you were dissatisfied/very dissatisfied with one (or more than one) Venue Broadcast Operations and Services, it would be helpful if you could list the venue and explain in more detail the reasons for your dissatisfaction: | | |
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| 8.3 Which Broadcast Information Office(s) did you attend during the Rio 2016 Paralympic Games? |
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| 8.4 How satisfied are you with the Broadcast Information Office(s) during the Rio 2016 Paralympic Games?
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| 8.4.1 If you were dissatisfied/very dissatisfied with one or more Broadcast Information Offices at the venue, it would be helpful if you could list the venue and explain in more detail the reasons for your dissatisfaction: | | |
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| 9 International Satellite Distribution |
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| * 9.1 Please select the four most important features of the International Satellite Distribution for you during Paralympic Games:
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9.2 How satisfied are you with the following features of the International Satellite Distribution during the Rio 2016 Paralympic Games?
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| 9.2.1 If you were dissatisfied/very dissatisfied with one or more features of the International Satellite Distribution, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| * 10.1 Please select the three most important Technology services for you during Paralympic Games: |
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| 10.2 How satisfied are you with the following technology services during the Rio 2016 Paralympic Games?
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| 10.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Technology, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| * 11.1 Please select the three most important aspects of Rate Card services for you during Paralympic Games. |
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| 11.2 How satisfied are you with the following areas of the Rate Card service during the Rio 2016 Paralympic Games?
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| 11.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Rate Card, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| Overall Paralympic Games Experience |
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| 12.1 How satisfied are you overall with the Rio 2016 Paralympic Games?
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| 12.2 What suggestions, if any, do you have to improve your Paralympic Games experience? | | |
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| 12.3 Would you like us to contact you with regards to this survey to gain more detailed feedback? |
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