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Dear all,
On behalf of the IPC Governing Board, I would like to inform you that the IPC will collect client satisfaction surveys during and after the Rio 2016 Paralympic Games.
These surveys will assess key aspects of the client’s experience at the Games and your contribution will be beneficial in improving the experience for both yourself and others at future Paralympic Games.
Therefore I encourage all of you to participate in order to help us continually improve the Paralympic Games at all levels.
In order to take part, please continue and fill in the Client Experience Questionnaire.
Kind regards,
Sir Philip Craven MBE
IPC President
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Disclaimer
This is an anonymous survey; therefore your accreditation number will only be used to certify that just responses from Games Officials that have participated in the Rio 2016 Paralympic Games are collected. At no time will any specific answers be attributed to any participant. Internet protocol (IP) addresses will not be collected. The IPC will only collect your email address if you would like to provide more detailed feedback than collected in this survey. We appreciate you taking the time to complete this survey. The information that you provide will help the IPC shape the Games officials’ client experience with the organizing committees at future Paralympic Games.
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| 1.1 Enter your accreditation number to proceed: | | |
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| 1.2 What was your role during the Paralympic Games (Select one): |
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| 1.3 Which sport did you work for? |
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| 1.4 Is this your first Paralympic Games you work for as a Games Official? |
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| 2 Most important aspects of the Paralympic Games |
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| * 2.1 Please select the top five areas, which are most important to your Paralympic Games experience: |
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| * 3.1 Please select the four most important areas of Pre-Games Information that you would like to receive before Paralympic Games: |
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| 3.2 How satisfied were you with the Pre-Games Information that you received before the Rio 2016 Paralympic Games?
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| 3.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Pre-Games Information, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
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| * 4.1 Please select the four most important aspects of Arrivals & Departures process for Paralympic Games. |
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| 4.2 How satisfied were you with the following aspects of the Arrivals & Departure process during the Rio 2016 Paralympic Games?
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| 4.2.1 If you were dissatisfied/very dissatisfied with one or more areas of the Arrivals & Departure process, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
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| * 5.1 Please select the four most important areas of transport for you during Paralympic Games: |
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| 5.2 How satisfied were you with the following transport services during the Rio 2016 Paralympic Games
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| 5.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Transport, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
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| * 6.1 Please select the four most important aspects of the accommodation services during the Paralympic Games: |
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| 6.2 How satisfied were you with the accommodation services during the Paralympic Games?
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| 6.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Accommodation, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
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| * 7.1 Please select the five most important skills/features of OCOG workforce (paid staff and volunteers): |
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| 7.2 How satisfied were you with the workforce (OCOG paid staff/volunteers) during the Rio 2016 Paralympic Games?
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| 7.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Workforce, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
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| * 8.1 Please select the three most important areas of the Competition Venues during the Paralympic Games: |
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| 8.2 How satisfied were you with the following aspects of the competition venue during the Rio 2016 Paralympic Games?
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| 8.2.1 If you were dissatisfied/very dissatisfied with one or more areas of the competition venues, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
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| * 9.1 Please select the four most important areas of Catering during the Paralympic Games: |
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| 9.2 How satisfied were you with the following aspects of catering during the Rio 2016 Paralympic Games?
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| 9.2.1 If you were dissatisfied/very dissatisfied with one or more areas of catering, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
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| 10 Overall Rio 2016 Experience |
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| 10.1 Rate the overall experience of the Rio 2016 Paralympic Games
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| 10.1.1 If you were dissatisfied or very dissatisfied with your overall Paralympic Games experience, please provide the in more details the reason(s): | | |
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| 10.2 What suggestions, if any, do you have to improve your Paralympic Games experience? | | |
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| 10.3 Would you like us to contact you with regards to this study to gain more detailed feedback? |
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| 10.4 Please enter your full name and email address:
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