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  2. 2014
  3. January
  4. S
  5. Safety Transmitter
0%
Exit Survey
 
 
RSM Name
 
 
 
Customer Name
   
 
 
 
Customer Location
   
 
 
 
What type of call was this?
 
Joint call with distributor
 
Solo call @ distributor account
 
Solo call @ direct customer
 
Solo call @ unknown potential
 
Other
 
 
 
 
If joint call, who did you make the call with? (Distributor and salesperson)
   
 
 
How did the customer respond to the following One Series features?
Strongly interested Somewhat interested Neutral Not interested Had objection Other:
Price of $795 list
Safe Failure Fraction of 98.5%
Response time of < 100 msec
Passcode protection
5A Safety Relay Output
4-20 mA NAMUR output
Yellow as a "safety" color
 
 
How did customer respond to the following issues?
Very concerned Concerned Neutral Not concerned
Nuisance trips by instruments
Increasing need for SIL certified devices
Cyber hacking
Operator alarm overload
 
 
Customer had the following objections:
Strong objection Mild objection Minor objection Didn't raise issue
Lack of HART protocol
Lack of Foundation Fieldbus
Passcode issues
No need for SIL-based safety devices
 
 
 
Please add any features, issues or objections not listed above
   
 
 
 
What are next steps?