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  1. Surveys
  2. 2008
  3. August
  4. S
  5. Sales Organisation
0%
 
 
Where do you work in FlexiForce sales?
 
Inside sales office
 
Account Manager
 
Sales Manager
 
Other
 
 
 
 
How many customer telephone calls do you receive average on one day?
 
0
 
1-10
 
10-20
 
20-50
 
 
 
How many customer telephone calls do you make average on one day?
 
0
 
0-10
 
10-20
 
20-50
 
 
 
How many customer email messages do you receive average in one day?
 
0
 
0-10
 
10-20
 
20-50
 
More than 50
 
 
 
How many times per week do you visit the FlexiForce website for retracting information?
 
0
 
0-10 times a week
 
10-20 times a week
 
More than 20 times a week
 
 
 
Which line below fits you better?
 
Most of the time I use the product catalogue in printed version
 
Most of the time I use the online product catalogue
 
I do not use the product catalogue at all
 
 
 
Do you read all @INFO and INFO magazines yourself?
 
Yes, I take time in reading it and learn from it what is important for my customers
 
Yes, I read it, when I have time
 
Yes, I read parts of it
 
Sometimes I do not read it
 
I never read it
 
I never read it because I do not receive these newsletters
 
Other
 
 
 
 
How many customer visits (or welcoming in FF) do you make average per month?
 
0 (I am inside sales)
 
0-10
 
10-20
 
20-30
 
30-50
 
More than 50
 
 
 
Click the lines that fit best to your sales visits with customers (more than 1 choice possible)
 
I always first "break the ice" with small talk
 
I always prepare an FRG product/turnover analyses before visiting the customer
 
I try to go through this FRG with the customer as much as possible
 
I have with me a catalogue, latest INFO, @INFO etc marketing updates
 
I show the customer how to use the website/E-catalogue
 
I introduce all the new products to him
 
I introduce only the products that can help him improve his business
 
There are visits where I do not talk about products at all
 
Almost every visit I have to solve some complaints
 
Almosst every visit I carry the latest samples with me
 
I use the FF powerpoint presenations a lot
 
Price/discount is most of the visits the most important subject for the customer
 
Selling/promoting E-operators is for me more difficult than selling hardware components
 
The customer is always happy that I take the time to meet with him

 
 
 
What is your opinion on the effectiveness of FF sales organisation. What could improve?
   
 
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