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WorkOne Staff Training Survey

Southern 7 Workforce Service Area: Region 12

Work Incentive Grant #:WI142930460

April 2005

Overview

A core concept of the Workforce Investment Act is universal access to the services of the One-Stop
System. For all individuals looking for assistance to find employment and advance in their careers,
One-Stop Systems must be designed and staff must be prepared to effectively respond to a diversity
of customers, including individuals with disabilities. Approximately 1 in 7 people in the United
States has some type of disability, representing a significant portion of potential One-Stop customers.
Chronic unemployment of people with significant disabilities is an ongoing societal issue, and the
Workforce Investment Act is clear, that people with disabilities are among the groups of individuals
that One-Stop Systems are designed to serve.

In echoing the basic principles of the American’s with Disabilities and Rehabilitation Acts, people
with disabilities are best served by being fully included in the entire range of One-Stop services. The
focus of One-Stop systems in serving people with disabilities should not be on “specialized services”
to meet the needs of people with disabilities, but instead designing services and facilities in an
anticipatory way so that they meet a broad range of needs.

One-Stop staffs, who are not rehabilitation counselors or disability specialists, cannot be expected to
be experts on every aspect of helping people with disabilities find employment. However, through:

1. A combination of good basic customer service practices,

2. Some core knowledge of disability issues, and

3. Information on where staff and customers can find additional assistance,

One-Stop Systems can play a significant role in helping many people with disabilities meet their
employment and career advancement goals, with disability experts and specialists utilized on an “as
needed” basis, working in collaboration with other One-Stop staff. The One-Stop system was created
to provide universal access to all job seekers and employers who want information, counseling and
help in finding education, jobs, and job training. The One-Stop system can meet the needs of a
diverse range of individuals, and this includes people with disabilities.

Purpose

Interaction with people with disabilities is an unfamiliar and sometimes threatening experience for
many people. Staff may feel they do not have a sufficient basic knowledge base to serve a customer
with a particular disability effectively. In such instances, for a WorkOne staff person, services to
customers can deteriorate. Training and professional development can help staff deal with these and
related issues of service delivery.

The results of this survey will be used in developing a series of Disability Awareness trainings
provided to WorkOne Staff under the Department of Labor Work Incentive Grant. The trainings are
intended to broaden your scope as One-Stop employees and serve as a staff development tool for
enhancing the ability of One-Stop Systems to meet the needs of customers with disabilities. We hope
that you find the resulting trainings useful as a resource in helping you meeting the needs of today’s
diverse workforce.

Please complete the following survey and by the end of the business day on Friday May 6th, 2005.
No identifying information will be collected and individual responses will be kept confidential.

Thank you in advance for you time and participation.

Jimmy Brown

Grant Project Coordinator

Rauch, Inc./ Southern Seven Region WIG Grant