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  1. Surveys
  2. 2017
  3. May
  4. S
  5. Samsung Devices
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What types of Samsung product do you own  (Select all that apply)?
 
Smartphone
 
Tablet
 
Television
 
Other

 
 
 
What types of Samsung product do you own  (Select all that apply)?
 
Smartphone
 
Tablet
 
Television
 
Other

 
 
 
Specify the make and model of product.
   
 
 
 
Would you say the product met your expectations?
 
Yes
 
No
 
Not Sure
 
 
 
If you answered "no" to question #2, why did the product not meet your expectations?
   
 
 
 
Have you experienced any malfunctioning with the device (freezing, overheating, etc)?
 
Yes
 
No
 
 
 
If so, what happened?
   
 
 
 
What is one thing that Samsung could improve on with its products?
   
 
 
 
Would you recommend Samsung products to friends or family?
 
Yes
 
No
 
 
How satisfied are you with the following in regards to Samsung:
Website
Customer Service
Overall
 
Samsung Customer Satisfaction Survey