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  1. Surveys
  2. 2012
  3. April
  4. S
  5. Satisfaction
0%
Exit Survey »
 
 
Welcome to WellDyneRx' 2012 Client Satisfaction Survey! Our goal at WellDyneRx is to provide our clients with the highest quality products and servcies and exceptional customer service in all areas of our business. As in years past, we rely on valuable and constructive feedback from our clients in order to challenge ourselves to meet a higher standard of service delivery each year.

Ranking definitions are:
1. Extremely Satisfied - meaning all aspects satisfied you
2. Satisfied - meaning most aspects satisfied you
3. Somewhat Dissatisfied - meaning only some aspects satisfied you
4. Extremely Dissatisfied - meaning no aspects satisfied you
5. Not applicable - N/A
 
 
 
Account Executive

Your Account Executive (AE) is the individual who serves as your strategic point of contact and escalation point, ensuring from a global perspective that your account needs are being met.


(Please rate your satisfaction with the following)
 
 
 
Our AE communicates effectively:
 
Extremely Satisfied
 
Satisfied
 
Somewhat Dissatisfied
 
Extremely Dissatisfied
 
N/A
 
 
 
Our AE is timely in returning our telephone calls and emails:
 
Extremely Satisfied
 
Satisfied
 
Somewhat Dissatisfied
 
Extremely Dissatisfied
 
N/A
 
 
 
Our AE resolves issues accurately and on a timely basis:
 
Extremely Satisfied
 
Satisfied
 
Somewhat Dissatisfied
 
Extremely Dissatisfied
 
N/A
 
 
 
Our AE provides sound recommendations for program enhancements (such as formulary changes, plan design changes, clinical program enhancements, etc.):
 
Extremely Satisfied
 
Satisfied
 
Somewhat Dissatisfied
 
Extremely Dissatisfied
 
N/A
 
 
 
OUr AE is pleasnt, helpful and easy to work with:
 
Extremely Satisfied
 
Satisfied
 
Somewhat Dissatisfied
 
Extremely Dissatisfied
 
N/A
 
 
 
Our AE has a good understanding of our business and our needs:
 
Extremely Satisfied
 
Satisfied
 
Somewhat Dissatisfied
 
Extremely Dissatisfied
 
N/A
 
 
 
We receive an appropriate number of scheduled touch points throughout the year, including both scheduled service calls and in-person visits:
 
Extremely Satisfied
 
Satisfied
 
Somewhat Dissatisfied
 
Extremely Dissatisfied
 
N/A
 
 
 
For any response of Somewhat Dissatisfied or Extremely Dissatisfied, please provide the details here, including specific examples:
   
 
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