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  1. Surveys
  2. 2011
  3. October
  4. S
  5. SCOTTS CUSTOMER SATISFACTION SURVEY
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HOW DID YOU HEAR ABOUT SCOTTS WIDE PLANK FLOORING?
 
ON-LINE
 
MAGAZINE ADVERTISEMENT
 
ARCHITECT/ DESIGNER REFERRED
 
EXHIBITION
 
PASSING
 
FRIEND
 
Other
 

 
 
 
HOW WOULD YOU RATE YOUR LEVEL OF SATISFACTION WITH SCOTTS WIDE PLANK FLOORING?
 
HIGHLY SATISFIED
 
SOMEWHAT SATISFIED
 
NEUTRAL
 
SOMEWHAT DISSATISFIED
 
HIGHLY DISASATISFIED
 
 
HOW WOULD YOU RATE US ON THE FOLLOWING CRITERIA?
Well Below Average Below Average Average Above Average Well Above Average
KEPT INFORMED & UP TO DATE ON ORDER PROGRESS
SHOWROOM EXPERIENCE / PRODUCT RANGE
QUALITY OF MARKETING MATERIAL-WEBSITE/BROCHURES/IMAGERY ETC
SALES PERSONS KNOWLEDGE OF PRODUCT & MANNER
AVAILABILITY OF SAMPLES
RECIEVED FLOORING ON DATE/ WEEK PROVIDED
 
 
 
ADDITIONAL COMMENTS/ PRODUCT TESTIMONIAL
   
 
 
 
WOULD YOU REFER SCOTTS WIDE PLANK FLOORING TO A FRIEND?
 
YES
 
NO
 
 
 
DO YOU HAVE ANY SUGGESTIONS OR RECOMMENDATIONS ON HOW SCOTTS CAN IMPROVE ON THEIR PRODUCTS & SERVICE?
   
 
 
 
WHICH CATEGORY DESCRIBES YOUR AGE
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
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