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  1. Surveys
  2. 2013
  3. February
  4. S
  5. SEEDS IT Help Desk Support
0%
 
 
Hello:
Thank you for participating in this confidential survey. The purpose of the survey is to provide our Help Desk with your feedback so that they can serve you better.

There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Randika at 7799724915 or by email at [email protected] .

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
SEEDS Help Desk Support:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
overall quality of telephone support?
overall quality of on-site support?
knowledge and professionalism of the help desk support staff?
communication and follow-up on problem resolution?
ability of help desk to diagnose your problem?
ability of the help desk to solve your problem?
time required to resolve your problem?
overall quality of the solution?
 
 
 
Please tell us how the helpdesk team could improve the quality of support we provide:
   
 
 
 
[COMPANY] understands the service needs of my organization.
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not sure
 
 
 
Overall, how satisfied are you with the amount of contact between you/your organization and [COMPANY]?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
Not sure
 
 
 
Overall, the quality of [COMPANY]'s sales department service is:
 
Excellent
 
Very good
 
Good
 
Fair
 
Poor
 
 
 
Overall, the value of [COMPANY] services compared with the price paid is:
 
Excellent
 
Very good
 
Good
 
Fair
 
Poor
 
 
 
Would you recommend [COMPANY] services to colleagues or contacts within your industry?
 
Yes
 
No
 
Not sure
 
Other (Please Specify)
 
 
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