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Hello Blackberry Users:


You are invited to participate in our survey to help us gather feedback about our Blackberry Users. In this survey, approximately 50 people will be asked to complete a survey that asks questions about their Blackberry experience. It will take approximately 6 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Mark Schulte by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.


 
 

Dear Blackberry User:




As your Local Blackberry Administrator, I want to thank you for using your handheld device. Please help me better understand your needs by completing the survey below. Thank you for your time.



Sincerely,

Mark Schulte

Business Systems Analyst
 
 

Do you have both a Blackberry and a Cell Phone?
 
Yes
 
No
 
 

Do you expense your personal cell phone bill?
 
Yes
 
No
 
 

Do you agree or disagree with the statement: "Blackberry has allowed me to convert downtime into productive time by giving me access to my email at all times"?
 
Strongly Agree
 
Somewhat Agree
 
Somewhat Disagree
 
Strongly Disagree
 
 

How much downtime [minutes per day] do you recover during your workday because of Blackberry?
 
Don't Know
 
25 minutes or less
 
26 to 50 minutes
 
51 to 75 minutes
 
76 or more
 
 

How much personal time [minutes per day] do you recover per day because of Blackberry?
 
Don't Know
 
More than 51 minutes
 
26 to 50 minutes
 
1 to 25 minutes
 
None
 
 

How much more efficient do you think your teams or groups of people you work with are, due to the workflow enhancements of BlackBerry?
 
25% or Less
 
26% to 50%
 
51% to 75%
 
76% to 100%
 
 
The following is a list of product and service items. How satisfied are you with your BlackBerry on each item?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable
Overall quality
First use experience
Usage experience
After installation service (repair, help desk, etc.)
 
 
 
How long have you used your Blackberry?
 
Less than 1 month
 
1 to 6 months
 
6 months to 1 year
 
1 to 2 years
 
2 years or more
 
Never used
 
 
 
How often do you use your Blackberry?

 
All day every day
 
A few times a day
 
Once a day
 
Few times a week
 
Once a week
 
Do not use
 
 
 
Overall, how satisfied are you with your Blackberry?
 
Very Unsatisfied
 
Unsatisfied
 
Somewhat Satisfied
 
Very Satisfied
 
Extremely Satisfied
 
 
 
Compared to other 'Smart Phones' that are available, would you say that your Blackberry is:
 
Much better
 
Somewhat better
 
About the same
 
Somewhat worse
 
Much worse
 
Don't know or never used
 
 
 
Will you continue to use your Blackberry?
 
Definitely will
 
Probably will
 
Might or might not
 
Probably will not
 
Definitely will not
 
Never used
 
 
 
How likely are you to recommend a Blackberry to others?
 
Definitely will recommend
 
Probably will recommend
 
Not sure
 
Probably will not recommend
 
Definitely will not recommend
 
Never Used
 
 
 
If you have contacted your Blackberry Administrator, were all problems resolved to your complete satisfaction?
 
Yes, by the company or its representatives
 
Yes, by me or someone outside the company
 
No, the problem was not resolved
 
No problems/No contact with customer service
 
 
 
What would you like to tell Sensient about your satisfaction with your Blackberry that was not already asked in the survey?
   
 
 
 
Thank you for your feedback.
 
Please contact [email protected] if you have any questions regarding this survey.
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