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  1. Surveys
  2. 2003
  3. April
  4. S
  5. Service Quality Evaluation
0%
 
 
Dear Customer:

As the president of All American Turf Maintenance, I want to thank you for giving us the ability to serve you. As part of offering great service to you, please take a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure that your highest expectations are met. Attached, you will find a coupon good for one free fertilizing. We hope that you will accept this as a token of our good will and desire to serve you better.

Sincerely,
Jason Denney
President
 
 
 
In evaluating your most recent customer service experience, was the quality of service you received:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Superior
 
 
 
Was the process for getting your problem resolved:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Superior
 
 
 
Was there anything about the courteousness of the service that stands out as being superior?
 
Patient
 
Enthusiastic
 
Listened carefully
 
Friendly
 
Responsive
 
Other
 
 
 
What about the customer service could it be improved? Was the representative:
 
Not patient
 
Not enthusiastic
 
Didn't listen carefully
 
Unfriendly
 
Unresponsive
 
Other
 
No improvement needed
 
 
 
The customer service representative was very knowledgeable.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
What would best describe what happened:
 
Gave me the wrong information
 
They didn't understand the question
 
Gave unclear answers
 
Couldn't solve problem
 
Disorganized
 
Other
 
No improvement needed
 
 
 
The waiting time for having my question addressed was satisfactory.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
Is the quality of maintenance on your lawn and garden:
 
Outstanding
 
Good
 
Average
 
Below Average
 
Poor
 
 
 
All things considred, over the next 12 months, how likely are you to replace your current lawn service with another company?
 
Certain
 
High chance
 
Equal chance
 
Low chance
 
Never
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

AATM

837 S.W. 36th St.

Palm City, FL 34990
 
Please contact [email protected] or click here if you have any questions regarding this survey.
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