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Surveys
2007
December
S
SHOWTIME Customer Communication
SHOWTIME Customer Communication
*
Do you currently receive the following communications from Showtime?
Emails
SMS messages
*
Do you find that these communications:
Are relevant to you
Are easy to understand
Have instructions that are easy to follow
Please give your overall rating for each type of communication you are currently receiving or have received in the past six months.
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Programmes
SHOWTIME Services
Subscription and payment
SHOWTIME news
Competitions
*
Regarding the number of communications, would you like to receive?
More
Less
Same amount
*
What would you like to receive more about?
Program related communications
Value Added Services related communications
Subscription and payment related communications
Showtime news
Competitions
*
Which, would you say is the best way of interacting with SHOWTIME?
By directly contacting SHOWTIME Customer Care Center
By sending emails to
[email protected]
By filling out a query form on www.showtimearabia.com and getting a Customer Care Representative to contact you
*
If a SHOWTIME Customer Care Representative contacted you near the end of your subscription asking if you wish to continue with our service, do you intend to:
Definitely continue your subscription
Maybe continuing your subscription
Not continue your subscription
*
If intend not to continue, please indicate one main reason for not continuing
*
Would you consider recommending a friend to subscribe to Showtime?
Yes
Maybe
No
*
If no, why not?
*
Email address
*
Mobile number (please include country & area code)
Name
Email Address
Mobile Number
Please contact
[email protected]
if you have any questions regarding this survey.
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