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  5. Siebel 4.0-2 Change Management Questionnaire - COP
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Siebel 4.0-2 Change Management Survey Questionnaire
This questionnaire is part of a research project conducted by Selene Coward as part of the requirement for the MBA program. The questionnaire is focused primarily on an evaluation of the Strategic Human Resource Management approach of the University and on the way in which change affects people during a change programme.

The results will be used in an analysis of the changes made in the supervisory system at the Management Audit Department within the three Campuses.

There are 19 questions in this survey and it will take no longer than 15 minutes to complete the questionnaire. Your survey responses will be strictly confidential.

Please complete your answer by selecting the necessary box or button, or entering an answer in the text box, where applicable. Should you have any questions about the survey or the procedures, please contact Selene Coward at the email address specified below.

Thank you in advance for your time and support. Please note questions with an asterisk require an answer to be given. After completing the survey, please save and email document to [email protected]
 
 
1. What is your Job Title? (please select as applicable)
*  
 
Campus Management Auditor
 
Computer Information Systems Auditor
 
Senior Auditor
 
Auditor
 
Other (please specify)
 
 
2. How long have you been working at Microsoft UK?
* How long have you been working at The University of the West Indies
 
3 - 5 Months
 
6 - 11 Months
 
12 + Months
 
3. What is your current job status?
*  
 
Full Time Employee
 
Temporary
 
Part-Time
 
Other (please specify)
 
 
4. Are you familiar with the term of Change Management in how it relates change affecting people?
* If the answer is "No" please click the help icon
 
Yes
 
No
 
5. Which of these statements best applies to how change is managed at Microsoft UK?
* Which of these statements best applies to how change is managed at UWI?
 
UWI exists in a state of rapid and continuous change
 
UWI evolves through long periods of stability with short bursts of fundamental change
 
Departments within UWI deal with change incrementally and separately
 
UWI is constantly undergoing small changes
 
Other (please specify)
 
 
6. Please select how applicable each of these statements are in describing the management of change affecting your job role?
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* There are delays in the timescales that are set in the change project
* Conflicts within the change are looked for and try to be solved
* The project lead for the change is known and project champions aid the planning and implementation
* There are long periods of planning before the change is delivered
* Change is expected without being linked to incentives
* Change projects create resistance which has to be broken
* Good ideas for change are hidden and used for personal agendas
* Communications about the change are timely and relevant
* The process of implementation for the change is flexible and reactive
* Training is inadequate leaving unanswered questions about the change
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* Project teams have sometimes a lack of consequence and consistency in regards to the change
* There are logical reasons for change which are visible and the goals are transparent
* The implementation of the change within your role is managed solely by MSUK
* Involvement in the change project before delivery takes place
* Communication about the change is limited to only those directly concerned with the project
* Those concerned with the outcome of the change project take part in planning
 
 
7. Which of these statements best describes the Siebel 4.0-2 project?
*  
 
The Siebel 4.0-2 project is managed within a set timeframe with clear objectives and methods that were communicated in advance, and managed in a controlled way
 
The Siebel 4.0-2 is a dynamic project which changes in timescales and deliverables. It has focus on contingency which appreciates the complexity of issues
 
The Siebel 4.0-2 project is a combination of the above two statements but not necessarily in equal proportion
 
Other (please specify)
 
 
8. Which of the below statements best applies to how you feel the Siebel 4.0-2 project is managed?
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* There are predetermined guidelines for how the system implementation is to be managed and these are followed
* Training is frequently given with supporting materials creating confidence with the system and the processes
* Key implementation personnel are chosen, put in charge and left unchanged
* The direction of the implementation is influenced by resistance
* The CRM strategy, system design and processes are determined completely outside of MSUK’s control
* Corporate Headquarters and EMEA direct the implementation of the CRM system with MSUK having no control
* Each release begins with no anticipated planning
* Once the implementation has taken place, user involvement in the project begins
* Wide timescales for the implementation deliverables are set and goals and are met
* Implementation leadership is unclear and CRM champions are not utilised effectively
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* Incentives are linked with the implementation to aid the process of change
* Communications about the implementation are not given in advance and not relevant
* Implementation communications are open and readily available
* Conflicts within the implementation are avoided
* Ideas are openly communicated and encouraged within the implementation
* The reasons for change are unclear and there are different views of the goals of the implementation
 
9. Please rank these requirements about change in order of importance to you, from 1 to 9.
* (1 = most important; 9 = least important)
Understanding why change is happening and why it is necessary
Recognise the project is being implemented by people with the necessary core skills in a clearly defined and tracked manner
Feeling that everyone is focused on the same goals and objectives
Knowing the project recognises organisation wide dependencies and gives caution to people, process and infrastructure
Being able to take ownership and influence details of the change
Awareness of who is ultimately responsible for the project
Appreciation of how the change will take place and be effectively communicated
Having assistance from the project owners, project infrastructure, training specialist to create a supportive environment
Conscious that key individuals are involved in the project
 
 
 
 
   
 
 
For clarification please click the help icon
   
 
12. Have you participated in a Customer Relationship Management (CRM) implementation prior to Siebel 4.0-2?
*  
 
Yes
 
No
 
 
 
   
 
 
 
   
 


Thank you very much for your support, it is greatly appreciated

Please contact Mark Hambling at [email protected] or [email protected] if you have any questions regarding this survey.
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