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Your Information:
Provide your name and email address for a chance to win an iPad 3 and to receive a copy of the conference presentations. |
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General Sessions
Please rate our conference sessions.
If you did not attend one of the sessions listed below, please leave it blank and move to the next item. |
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Afterburner Keynote (opening session)
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Panel of Experts (closing session)
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Products Track
Please rate our conference sessions.
If you did not attend one of the sessions listed below, please leave it blank and move to the next item. |
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Optimizing Results with Campaign & Resource Management
The latest features and tools in Maestro and Harmony. Presented by Ruben Maury.
If you did not attend this session, please leave it blank and move to the next item.
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Forecasting, Staffing & Quality Management
Workforce Optimization combines Workforce Management and QA tools to manage your business more effectively. Presented by Ashley Clayton.
If you did not attend this session, please leave it blank and move to the next item.
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Analyzing Customer Interactions to Improve Performance
Using Speech Analytics to analyze customer interactions. Presented by Pat Coggins, Nexidia.
If you did not attend this session, please leave it blank and move to the next item.
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Managing Agent Workflows to Increase Productivity
The latest features and tools in Composer. Presented by Chris Recio.
If you did not attend this session, please leave it blank and move to the next item.
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Utilizing Noble’s Advanced Call Management Tools
Noble’s Call Management tools, including inbound IVR and outbound Messaging. Presented by Matt Schock.
If you did not attend this session, please leave it blank and move to the next item.
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Innovations Track
Please rate our conference sessions.
If you did not attend one of the sessions listed below, please leave it blank and move to the next item. |
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Integrating Communication Channels with the Multi-Media Queue
The impact of multi-media and Social Media on the contact center. Presented by Howard Leary.
If you did not attend this session, please leave it blank and move to the next item.
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Re-defining the CaaS Offer with Noble’s Cloud-Based Solutions
Introducing Noble’s line of Hosted Solutions. Presented by Karl Walder.
If you did not attend this session, please leave it blank and move to the next item.
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Migrating to Noble’s Enterprise Platform
Transitioning your existing system to the Enterprise platform. Presented by Randy Bassuk.
If you did not attend this session, please leave it blank and move to the next item.
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Exploring the Benefits of SIP Technologies
See how Noble’s SIPhony technologies work. Presented by Reddy Annapureddy.
If you did not attend this session, please leave it blank and move to the next item.
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Discover Noble Innovations with the 'Cool Stuff'
See new tools and future attractions for the Noble Solution. Presented by Ellwood Neuer.
If you did not attend this session, please leave it blank and move to the next item.
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Best Practices Track
Please rate our conference sessions.
If you did not attend one of the sessions listed below, please leave it blank and move to the next item. |
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Contact Management & Regulatory Compliance
An update on the regulatory environment, such as DNCs, wireless numbers, etc. Presented by: Matt Cagle, CompliancePoint.
If you did not attend this session, please leave it blank and move to the next item.
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Best Practices for System Maintenance
Best Practices to avoid system downtime. Presented by Mark Moore.
If you did not attend this session, please leave it blank and move to the next item.
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Contact Strategies to Maximize RPCs & Program Results
Tactics to increase RPCs and improve agent productivity and list penetration. Presented by Karl Walder.
If you did not attend this session, please leave it blank and move to the next item.
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10 Tips to Jump Start Your Contact Center Performance
10 tips and tools you can use to get more from your operations every day. Presented by Tom Rocca, SupportSeven.
If you did not attend this session, please leave it blank and move to the next item.
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Contact Center Confidential – Data Security & Compliance
Basics of data security and PCI Compliance, including legal guidelines. Presented by: Jerry Wyble, CompliancePoint.
If you did not attend this session, please leave it blank and move to the next item.
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Focus Groups & Special Topics
Please rate our conference sessions.
If you did not attend one of the sessions listed below, please leave it blank and move to the next item. |
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Focus Group – Collections
Presented by: Karen Daniels.
If you did not attend this session, please leave it blank and move to the next item.
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Focus Group – Teleservices
Presented by: Jeff Fontenot.
If you did not attend this session, please leave it blank and move to the next item.
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Special Topics: Introduction to Noble ShiftTrack
Demo of the Noble ShiftTrack WFM solution. Presented by Ashley Clayton.
If you did not attend this session, please leave it blank and move to the next item.
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Special Topics: Noble UNIVERSITY Online Town Hall
A ‘campus’ tour of our web-based training tools. Presented by Brian Lillard.
If you did not attend this session, please leave it blank and move to the next item.
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General Information
Please answer each of the questions below. |
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| * How did you hear about the SNUG Conference? (You may select more than one response.) |
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| * What was your PRIMARY reason for attending the SNUG Conference? (Please select only one response.) |
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| * Did the SNUG Conference fulfill your reasons for attending? (Please select only one response.) |
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| * On a scale of 1 to 5, how would you rate your overall SNUG Conference experience? |
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| * What did you like most about this year's event? | | |
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| * What can we improve or change for future meetings? | | |
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| * Would you recommend the SNUG Conference to other users? |
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Thank you for completing the SNUG 2012 Conference Survey.
We appreciate your comments and feedback.
The iPad winner will be notified via email. Information for accessing the conference presentations will also be sent via email following the survey period. |
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