Sochi 2014 - IPC NPCs Survey

Dear all,

On behalf of the IPC Governing Board, I would like to inform you that the IPC will undertake valuable surveys during and after the Sochi 2014 Paralympic Winter Games that will investigate key aspects of the client’s experience at the Games.

Your participation in this will be greatly beneficial in improving the experience for both yourself and others at future Paralympic Games, and therefore I highly encourage all of you to participate in order to propel the Paralympic Movement forward.

In order to take part, please click continue and fill in the Client Experience Questionnaire.

Kind regards,

Sir Philip Craven, MBE
IPC President

* 1. Which NPC do you represent? Disclaimer*

* 2. What region is your NPC from?

Americas

Asia

Europe

Oceania

* 3. What Paralympic Village(s) or accommodation did your delegation reside in during the Sochi 2014 Paralympic Winter Games? (Select all that apply)

Coastal Village

Mountain Village

Nordic Sport Housing

* 4. What Sport(s) did your delegation participate in in the Sochi 2014 Paralympic Winter Games?

Alpine (Skiing)

Alpine (Snowboard)

Ice Sledge Hockey

Nordic Skiing (Cross-country)

Nordic Skiing (Biathlon)

Wheelchair Curling

* 5. Please select the top five services, which are most important to your overall experience at Paralympic Games:

* Pre-Games Information
6. Please select the five most important areas of Pre-Games Information for Paralympic Games:

Sochi 2014 Experience

Pre-Games Information
7. How satisfied was your NPC with the Pre-Games Information that you received before the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied to 'Very dissatisfied'):

7a. If your NPC was dissatisfied/very dissatisfied with one or more areas of Pre-Games Information, it would be helpful if you could explain in more detail the reasons for your dissatisfaction.

8. If you have further comments with regards to Pre-Games Information, please share them with us below:

* Arrivals & Departures (Airport)
9. Please select the top four areas of Arrivals & Departures at the airport during Paralympic Games:

Accessibility of facilities and services

Accreditation validation facilties and services

Airport facilities (Waiting area, shops, dining)

Luggage services (lost and found, handling and screening of equipment)

Security screening

Transit procedures (at different airports)

Transport from airport to Welcome Centre

Workforce (Volunteers / OCOG Paid Staff)

Other (please specify)

Sochi 2014 Experience

Arrivals & Departures (Airport)
10. How satisfied was your NPC with the Arrivals & Departure Services at the airport during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):

10a. If your NPC was dissatisfied/very dissatisfied with one or more areas of Arrivals & Departures at the airport, it would be helpful if you could explain in more detail the reasons for your dissatisfaction.

* Arrivals & Departures (Welcome Centre/Paralympic Village)

11. Please select the five most important elements of Arrivals & Departure at the Welcome Centre and Paralympic Village(s) during Paralympic Games:

Sochi 2014 Experience

Arrivals & Departures (Welcome Centre/Paralympic Village)
12. How satisfied was your NPC with the Arrivals & Departure services at the Welcome Centre and Paralympic Village(s) during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

12a. If your NPC was dissatisfied/very dissatisfied with one or more areas of Arrivals & Departures at the Welcome Centre/Paralympic Village, it would be helpful if you could explain in more detail the reasons for your dissatisfaction.

13. If you have further comments with regards to Arrivals & Departures, please share them with us below:

* Transport
14. Please select the five most important areas of transport during the Paralympic Games:

Sochi 2014 Experience

Transport
15. How satisfied was your NPC with the following transport services during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

15a. If your NPC was dissatisfied/very dissatisfied with one or more areas of Transport, it would be helpful if you could explain in more detail the reasons for your dissatisfaction.

Access to fully accessible vehicles
16. Did access to a pre-bookable pool of fully accessible vehicles sufficiently support the operations of your NPC during the Sochi 2014 Paralympic Winter Games?

Yes

Our NPC did not require the service

17. If you have further comments with regards to Transport, please share them with us below:

* Paralympic Village Facilities
18. Please select the five most important facilities of the Paralympic Village:

Sochi 2014 Experience

Paralympic Village Facilities
19. How satisfied were you with the following facilities of the Paralympic Village during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied') Please focus on the village your team was primarily based at.

19a. If your NPC was dissatisfied/very dissatisfied with one or more areas of the Paralympic Village facilties, it would be helpful if you could explain in more detail the reasons for your dissatisfaction.

Sochi 2014 Experience

Paralympic Village (Accessibility)
20. How satisfied was your NPC with the accessibility of the following facilities of the Paralympic Village during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’). Please focus on the village your team was primarily based at:

20a. If your NPC was dissatisfied/very dissatisfied with the accessibility of one or more areas of the Paralympic Village, it would be helpful if you could explain in more detail the reasons for your dissatisfaction.

* Paralympic Village (Services)
21. Please select the five most important services of the Paralympic Village:

Sochi 2014 Experience

Paralympic Village (Services)
22. How satisfied was your NPC with the following services provided at the Paralympic Village during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’). Please focus on the village your team was primarily based in:

22a. If your NPC was dissatisfied/very dissatisfied with one or more services at the Paralympic Village, it would be helpful if you could explain in more detail the reasons for your dissatisfaction.

* Paralympic Village (Village Plaza)
23. Please select the five most important areas of the Village Plaza:

Sochi 2014 Experience

Paralympic Village (Village Plaza)
24. How satisfied was your NPC with the follwing areas of the Village Plaza during the Sochi 2014 Paralympic Games? (Rate from 'Very satisfied' to 'Very dissatisfied'). Please focus on the village your team was primarily based at.

24a. If your NPC was dissatisfied/very dissatisfied with one or more areas of the Village Plaza, it would be helpful if you could explain in more detail the reasons for your dissatisfaction.

25. If you have further comments with regards to the Paralympic Village, please share them with us below:

* Competition Venues / Training Venues
26. Please select the five most important areas of the Competition Venues / Training Venues during Paralympic Games:

Sochi 2014 Experience

Competition Venues / Training Venues
27. How satisfied was your NPC with the following areas of the Competition Venues / Training Venues during the Sochi 2014 Paralympic Winter Games: (Rate from ‘Very satisfied’ to ‘Very dissatisfied’)

27a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the Competition/Training Venues, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

28. If you have further comments with regards to Competition/Training Venues, please share them with us below:

* Sport Operations & Services
29. Please select the five most important elements of sports operations & services during Paralympic Games:

Sochi 2014 Experience

Sport Operations & Services
30. How satisfied was your NPC with the sport operations & services during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’)

30a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the Sport Operations & Services, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

31. If you have further comments with regards to sport operations & services, please share them with us below:

* Workforce (NPC Assistants / OCOG Paid Staff)

NPC Assistants
32. Please select the five most important skills/features of NPC Assistants:

Sochi 2014 Experience

NPC Assistants
33. Please rate the experience of your NPC with the NPC Assistants during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

33a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the NPC Assistants, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

* Workforce (NPC Assistants / OCOG Paid Staff)

OCOG Paid Staff
34. Please select the five most important skills/features of OCOG paid staff:

Sochi 2014 Experience

OCOG Paid Staff
35. Please rate the experience of your NPC with the OCOG Paid Staff during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

35a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the OCOG Paid Staff, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

36. If you have further comments with regards to workforce, please share them with us below:

* Catering
37. Please select the four most important areas of Catering during Paralympic Games:

Sochi 2014 Experience

Catering
38. How satisfied was your NPC with the following catering services during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

38a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of Catering, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

39. If you have further comments with regards to Catering, please share them with us below:

* Medical & Health Care
40. Please select the five most important areas of Medical & Health Care during Paralympic Games:

Sochi 2014 Experience

Medical & Health Care
41. How satisfied was your NPC with the following Medical & Health Care services during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’)

41a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of Medical & Health Care, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

42. If you have further comments with regards to Medical & Health Care, please share them with us below:

Sochi 2014 Experience

Anti-Doping Education (Athletes)
43. Before the Games, did your NPC conduct an education session regarding doping in sport and the doping control procedures with your athletes?

Yes

Anti-Doping Education (Coaches/Team Physicians)
44. Before the Games, did your NPC conduct an education session regarding doping in sport and the doping control procedures with your coaches and team physician?

Yes

Anti-Doping Control
45. Rate your experience of your NPC with the Anti-Doping Control during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

45a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of Anti-Doping, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

46. If you have further comments with regards to Anti-Doping, please share them with us below:

* Logistics
47. Please select the four most important areas of Logistics (transportation of goods) during Paralympic Games:

Arrivals and departures process

Customs clearance

Freight forwarding

Secure storage area within the Paralympic Village

Transfer of items from National Olympic Committee to National Paralympic Committee

Village to Venues transfer of goods

Village to Village transfer of goods

Other (please specify):

Sochi 2014 Experience

Logistics
48. Rate your experience with regards to Logistics (transportation of goods) during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

48a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of Logisitcs, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

49. If you have further comments with regards to Logistics, please share them with us below:

* Ceremonies

Team Welcome Ceremony
50. Select the four most important areas related to Team Welcome Ceremonies:

Accessible facilities

Engagement of youth and local community

Location of venue

Performance and creative element

Reflection of Host City & culture

Scheduling of Team Welcome Ceremony

Pre-Team Welcome Ceremony briefing and communication

Other (please specify)

Sochi 2014 Experience

Team Welcome Ceremony
51. How satisfied was your NPC with the Team Welcome Ceremonies during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

51a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the Team Welcome Ceremonies, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

* Opening Ceremony
52. Select the five most important areas related to the Opening Ceremony.

Sochi 2014 Experience

Opening Ceremony
53. How satisfied was your NPC with the Opening Ceremony during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

53a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the Opening Ceremony, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

Athletes (up to 100%):

NPC Officials (up to 100%):

* Closing Ceremony
55. Select the five most important areas related to the Closing Ceremony.

Sochi 2014 Experience

Closing Ceremony
56. Rate your experience of the Closing Ceremony during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

56a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the Closing Ceremony, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

Athletes (up to 100%):

NPC Officials (up to 100%):

* Victory Ceremony
58. Select the three most important areas related to the Victory Ceremonies at the Medals Plaza:

Accessibility of facilities

Communication prior to Victory Ceremony

Location of Medals Plaza

Performance and creative element

Transport to ceremony

Other (please specify)

Sochi 2014 Experience

Victory Ceremony
59. Rate the experience of your NPC with the Victory Ceremonies during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

59a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the Victory Ceremonies, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

60. If you have further comments with regards to Ceremonies, please provide them below:

Delegation Registration Process / Chef de Mission Seminar / Chef de Mission Meetings

Chef de Mission Seminar
61. Did your NPC attend the Sochi 2014 Chef de Mission Seminar?

Yes

62. How satisfied was your NPC with the Sochi 2014 Chef de Mission Seminar? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):

62a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the Chef de Mission Seminar, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

Chef de Mission Dossier/Manual

63. How satisfied was your NPC with the following Sochi 2014 publications? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):

63a. If your NPC was dissatisfied/very dissatisfied with one or both of the publications, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

Delegation Registration Process
64. How satisfied was your NPC with the following aspects of the delegation registration process during the Sochi 2014 Paralympic Winter Games? (Please rate from ‘Very satisfied’ to ‘Very dissatisfied’).

64a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the delegation registration process, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

Chef de Mission Meetings
65. How satisfied was your NPC with the Chef de Mission Meetings during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

65a. If your NPC was dissatisfied/very dissatisfied with one or more aspects of the Chef de Mission Meetings, it would be helpful if you could explain in more detail the reasons for your dissatisfaction:

66. If you have further comments with regards to the Delegation Registration Process / Chef de Mission Seminar / Chef de Mission Meetings, please share them with us below:

Overall Sochi 2014 Experience
67. Rate the overall experience of your NPC during the Sochi 2014 Paralympic Winter Games (from ‘Very satisfied’ to ‘Very dissatisfied’):

68. What suggestions, if any, do you have to improve your Paralympic Games experience?

69. If the IPC is interested in receiving more detailed feedback on one of the points raised by you in the survey, who do you wish to be contacted by us?

First Name :
Last Name :
Email Address :