| |
Dear all,
On behalf of the IPC Governing Board, I would like to inform you that the IPC will undertakes satisfaction surveys during and after the Sochi 2014 Paralympic Winter Games that will investigate key aspects of the client’s experience at the Games.
Your participation in this survey will be greatly beneficial in improving the experience for both yourself and others at future Paralympic Games, and therefore I highly encourage all of you to participate in order to propel the Movement forward.
In order to take part, please click continue and fill in the Client Experience Questionnaire.
Kind regards,
Sir Philip Craven, MBE
IPC President
|
| |
|
| |
| * 1. Enter your Accreditation Number during the Sochi 2014 Paralympic Winter Games to proceed *Disclaimer | | |
|
|
|
|
| |
| * 2. Which of the options below represents your role/position? |
| |
|
|
|
|
| |
| * 3. In which country do you live / work? |
| |
|
|
|
|
|
| |
| * 4. What is the reach of your newspaper/magazine/website? |
| |
|
|
|
|
| |
| 5. Select your Gender (please select one): |
| |
|
|
|
|
| |
| 6. Please select your age group: |
| |
|
|
|
|
| |
| * 7. Do you have an impairment? |
| |
|
|
|
|
| |
| 8. From the following options, please select one that describes your impairment best: |
| |
|
|
|
|
|
| |
| 9. Including Sochi 2014, how many Paralympic Summer and Paralympic Winter Games did you attend? |
| |
|
|
|
| |
| 10. Apart from Sochi 2014, what were the most recent Paralympic Games you attended? |
| |
|
|
|
|
| |
| 11. Were you in Sochi for the Olympics? |
| |
|
|
|
|
| |
| 12. Do you agree to be contacted by the IPC with regards to this study to provide for detailed feedback to one or more of your answers? |
| |
|
|
|
|
| 13. Please provide your full name and email address:
|
|
|
|
|
|
| |
| 14. From the following areas please select the top five, which are most important to your level of satisfaction with the Paralympic Games. |
| |
|
|
|
| |
Communication / Information leading up to the Games
15. Please select the three areas of Communication/Information that are most important for your experience prior to Paralympic Games: |
| |
|
|
|
|
|
Sochi 2014 Experience
Communication / Information leading up to the Games
16. How satisfied are you with the Communication / Information that you received before the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of Communication/Information leading up to the Games, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Accreditation
17. Please select the three most important aspects of Accreditation services for you during Paralympic Games. |
| |
|
|
|
|
|
Sochi 2014 Experience
Accreditation
18. How satisfied are you with the following aspects of the Accreditation process you experienced during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of Accreditation, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Transport
19. Please select the three most important areas of Transport for you during Paralympic Games:
|
| |
|
|
|
|
|
Sochi 2014 Experience
Transport
20. How satisfied are you with the following aspects of Transport during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of Transport, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Accommodation
21. Please select the four most important aspects of Accommodation for you during Paralympic Games:
|
| |
|
|
|
|
|
Sochi 2014 Experience
Accommodation
22. How satisfied are you with the following aspects of accommodation during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of Accommodation, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Accommodation Process
23. Have you booked your Accommodation through Sochi 2014
|
| |
|
|
| |
Main Press Centre
Main Press Centre (Features)
24. Please select the four most important features of the Main Press Centre for you during Paralympic Games: |
| |
|
|
|
|
|
Sochi 2014 Experience
Main Press Centre (Features)
25. How satisfied are you with the following features of the Main Press Centre during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of the features of the Main Press Centre, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Main Press Centre (Services)
26. Which specific services of the Main Press Centre have you used during the Sochi 2014 Paralympic Winter Games? (Please select all that apply) |
| |
|
|
|
|
|
| 27. How satisfied were you with the following services at the Main Press Centre durign the Sochi 2014 Paralympic Winter Games? (Rate from 'very satisfied' to 'very dissatisfied')
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of the services of the Main Press Centre, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Venue Media Centres
28. Please select the five most important aspects of the Venue Media Centres for you during Paralympic Games: |
| |
|
Press tribunes (good view of competition, sufficient space, staff support)
| |
Facilities at the venue media centre (work space, staff support, information required)
| |
Quality of media lounges at venues (hot food, quality of food, variety of food)
| |
Accessibility of press facilities (tribunes, mixed zones, photo positions, etc.)
| |
Photo positions (good view of competition, sufficient for number of photographers, accessible)
| |
Efficiency of access into the venue (Security, minimal time at mag & bag)
| |
Mixed zone (location, layout, access)
| |
Ticket distribution to Prime Events (Opening and Closing Ceremonies)
| |
Press conferences at the venue
| |
Access to information (INFO, athlete bios, printed results)
| |
|
|
|
|
|
|
Sochi 2014 Experience
Venue Media Centres
29. Please rate your level of satisfaction with the following aspects of the Venue Media Centres during the Sochi 2014 Paralympic Winter Games:
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of the Venue Media Centres, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Sochi 2014 Experience
Venue Media Centre
30. Which Venue Media Centre(s) did you attend during the Sochi 2014 Paralympic Winter Games? (Please indicate all that you attended)
|
| |
|
|
|
|
|
| 31. How satisfied were you with the Venue Media Centre(s) you attended during the Sochi 2014 Paralympic Winter Games? (Rate from 'very satisfied' to 'very dissatisfied')
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more specific Venue Media Centre, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Technology
32. Please select the three most important technology services for you during Paralympic Games: |
| |
|
|
|
|
|
Sochi 2014 Experience
Technology
33. How satisfied are you with the following technology services during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of Technology, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
| |
Rate Card
34. Please select the three most important aspects of Rate Card services for you during Paralympic Games. |
| |
|
|
|
|
|
Sochi 2014 Experience
Rate Card
35. How satisfied are you with the following areas of the Rate Card service during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):
|
|
|
|
|
|
| |
| If you were dissatisfied/very dissatisfied with one or more areas of Rate Card, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: | | |
|
|
|
|
Sochi 2014 Experience
Overall Paralympic Games Experience
36. How satisfied were you Overall with the Sochi 2014 Paralympic Winter Games? (Rate from 'very satisfied' to 'very dissatisfied')
|
|
|
|
|
|
| |
| Please provide further explanations on the reasons of your dissatisfaction: | | |
|
|
|
|
| |
| 37. What suggestions, if any, do you have for improvement of your overall Paralympic Games Experience. List the top three: | | |
|
|
|
|
Loading...
