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Surveys
2013
January
S
St Edmunds Help Desk Survey
St Edmunds Help Desk Survey
St Edmunds IT Evaluation
0%
Help Desk Support:
How satisfied are you with:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A
How comfortable are you in contacting the IT Helpdesk?
When you contact the Helpdesk are calls/e-mails answered promptly?
Overall ability of help desk to diagnose your problem?
Overall ability of the help desk to solve your problem?
Overall time required to resolve your problem?
Overall communication of problem resolution?
Overall professionalism and quality of the Helpdesk?
Internet Connection:
How satisfied are you with:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A
Reliabilty
Speed
Quality
Current computer hardware:
How satisfied are you with:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A
Quality
Screen size
Weight
Ease of use
Number of computer issues
IT understands our computer needs.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Not sure
How do you normally contact the Helpdesk?
Email (
[email protected]
)
Phone
Personal visit to helpdesk
Never contact Support
Please tell us how we could improve the quality of support offered by the Helpdesk:
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