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On average, how many cups of coffee a day do you drink?
 
Less than 1 cup
 
1 cup
 
2 cups
 
3 cups
 
More than 4 cups
 
 

Please rank the following coffee house brands in terms of your preference. (1= first choice, 6= last choice)
Second Cup
Tim Horton
Starbucks
Coffee Time
Timothy's
Local coffee house (no brand)
 
 

What is the most important reasons for you to stay in the coffee house you prefer?
(Please choose three reasons among the following choices)
 
Flavor (taste) of coffee
 
Diverse coffee menus
 
Other menus than coffee (e.g. sandwitch, soup and etc)
 
Inexpensive price
 
In store services
 
Convenient locations
 
Attractive interior
 
Ambiance
 
The brand image
 
Other
 

 
 

Important Neutral Not important
How important is environmentally friendly packaging in motivating your beverage purchase decisions?
How important is consistent product quality in motivating your beverage purchase decisions?
How important is a well known brand name in motivating your beverage purchase decisions?
How important is price in motivating your beverage purchase decisions?
 
 

Have you ever been in a Starbucks?
Yes No
 
 

What is the most important reasons for you to stay at Starbucks to drink coffee among the following choices? (Please choose three answers)
 
Flavor (taste) of coffee
 
Diverse coffee menus
 
Other menus than coffee (e.g. sandwitch, soup and etc)
 
Inexpensive price
 
In store services
 
Convenient locations
 
Attractive interior
 
Comfortable atmosphere
 
The brand image
 
Wireless internet service
 
Other
 

 
 
 
What is the first word about Starbucks coming across in your mind?
   
 
 
 
What are the main reason you didn't purchase beverage from starbucks?
   
 
 
Please rate the following factors about Starbucks
Employees are friendly and courteous
Agree Neutral Disagree
 
 

The products has value for price paid
Agree Neutral Disagree
 
 

Store atmosphere and decor are appealing
Agree Neutral Disagree
 
 

I like the music played at Starbucks
Agree Neutral Disagree
 
 

Starbucks may be a social "hangout" spot to meet friends or co-workers
Agree Neutral Disagree
 
 

Overall I'm very satisfied with Starbucks
Agree Neutral Disagree
 
 
Please rate the following factors about Starbucks
Strongly Agree Agree Neutral Disagree Strongly Disagree
Starbucks is an innovative coffee house
Starbucks is committed to social responsibility regarding environmental impacts
I would purchase standardized coffee at Starbucks other than possibly inconsistent coffee at local coffee house
I know about anti-Starbucks movement
 
 

Do you usually personalize your coffee at Starbucks?
Yes No
 
 

What is a reasonable amount of time for you to wait for a custom-made beverage (i.e. Coffee or Frapucchino) at Starbucks?
 
Less than 3 minutes
 
3~6 minutes
 
7~9 minutes
 
10~12 minutes
 
More than 12 minutes
 
 

Have you bought a music CD at Starbucks?
Yes No
 
 

If you answered "No", are you willing to buy a music CD in the future?
Yes No
 
 

Are you female or male?
Female Male
 
 

To which of the following age groups do you belong to?
 
Under 18 years
 
19-24
 
25-34
 
35-44
 
45-54
 
55 years or older
 
 

Which of the following best describes the highest level of education completed?
 
Some High School
 
High School
 
Some College
 
College Graduate
 
Some Graduate School
 
Completed Graduate School and above
 
 

What best describes you?
 
Employed
 
Student
 
Employed + Student
 
Unemployed
 
 

What is your annual household income?
 
Under $20,000
 
$20,000 - $34,999
 
$35,000 - $49,999
 
$50,000 - $79,999
 
$80,000 - above
 
 

What is your marital status?
 
Single
 
Married
 
Common law
 
Other
 
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