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Student Satisfaction Survey

STUDENT SATISFACTION SURVEY
0%
Exit Survey
 
 
Dear Student:

You are invited to participate in our STUDENT SATISFACTION SURVEY. In this survey, students will be asked to complete a survey that asks questions on how satisfied they are with the services offered by Harvest Institute. It will take approximately 20 minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Christian Pires at 973-274-1888 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
1. Are you an International Student under an F-1 Visa or you are a Recreational Student?
 
International Student under an F-1 Visa
 
Recreational Student
 
 
2. Please indicate your familiarity with each of the following services offered at Harvest Institute:
Very Familiar Familiar Somewhat Familiar Not Familiar Never heard of it (N/A)
Registration Process
Placement Test Service
Student ID
Educational Counseling
SOS Classes
Field Trips
International Advising/Counseling
Library
Computer with internet access
Free Wi-Fi
Very Familiar Familiar Somewhat Familiar Not Familiar Never heard of it (N/A)
Tuition Payment Process
Refund Request Process
Student Complaint Process
Change Class Schedule Process
Student Request Process
Make-up Test Service
 
 
3. For each item listed below, please indicate your level of satisfaction:
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
Registration Process
Placement Test Service
Refund Request Process
Student Complaint Process
Change Class Schedule Process
Student Request Process
Make-up Test Service
 
 
4. For each item listed below, please indicate your level of satisfaction with the TIMELINESS of service.
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
Refund Request Process
Student Complaint Process
Change Class Schedule Process
Student Request Process
Make-up Test Service
 
 
5. For each item listed below, please indicate your level of satisfaction:
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
Student ID
Educational Counseling
SOS Classes
Field Trips
International Advising/Counseling
Library
Computer with internet access
Free Wi-Fi
 
 
 
6. Have you ever attended any FIELD TRIP promoted by Harvest Institute?
 
Yes
 
No
 
 
7. If you answered YES to question 6, please indicate your level of satisfaction:
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
Attended Filed Trip
 
 
 
8. If you answered NO to question 6, please choose ALL that apply:
 
Field trip was not interesting
 
Conflict with Schedule
 
Financial Impediment
 
Other
 

 
 
 
9. How did you learn about Harvest Institute? Please choose ALL that apply:
 
Internet
 
Friends
 
Family
 
Newspaper
 
Print Ad
 
Other
 

 
 
 
10. What was the most important factor for your attending Harvest Institute? Please choose ALL that apply:
 
Cost of Study
 
Quality of Education
 
Location
 
Quality of Teachers
 
Other
 

 
 
 
11. Do you have a computer at home?
 
Yes
 
No
 
 
 
12. Do you have Internet Access at home?
 
Yes
 
No
 
 
13. For each item listed below, please indicate your level of satisfaction:
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
Quality of Class
Number of levels of classes
Scheduling of classes (time and day)
Variety or types of classes
Class size (number of students in your classes)
Overall quality of the program
 
 
 
15. Who is your teacher? (if you have more than one and wish to give feedback, please, use the comment box at the end of this survey.)
   
 
 
16. For each item listed below, please indicate your level of satisfaction with your TEACHER(S):
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
My teacher is prepared for class.
My teacher makes the class interesting
My teacher uses activities that help me learn
My teacher gives us chances to participate and ask questions.
My teacher answers questions clearly.
My teacher corrects me in class and it is helpful.
My teacher corrects my homework in a helpful way.
My teacher begins and ends on time.
I understand my teacher's explanations.
 
 
17. Based on your experience with the Front Desk, please indicate your level of satisfaction with the:
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
Friendliness and courteousness of staff
Efficiency of staff in processing transaction accurately
Knowledge of staff about student services and policies
Amount of information provided
Helpfulness of staff
 
 
18. Based on your experience with the Department of Education, please indicate your level of satisfaction with the:
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
Friendliness and courteousness of staff
Efficiency of staff in processing transaction accurately
Knowledge of staff about student services and policies
Amount of information provided
Helpfulness of staff
 
 
19. Based on your experience with the International Counseling Department, please indicate your level of satisfaction with the:
Very Satisfied Satisfied Somewhat Satisfied Not Satisfied Never heard of it (N/A)
Friendliness and courteousness of staff
Efficiency of staff in processing transaction accurately
Knowledge of staff about student services and policies
Amount of information provided
Helpfulness of staff
 
 
 
20. What is the biggest difference, if any, that taking classes at Harvest Institute has made in your life?
   
 
 
 
21. Do you have any other comments or recommendations?
   
 
Harvest English Institute ::: 128 Wilson Avenue - Newark, NJ ::: Phone: (973) 274-1888 ::: Fax (973) 274 -0339 ::: www.harvest.net ::: [email protected]