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Surveys
2015
July
S
Supplier Services Provided to Businesses
Supplier Services Provided to Businesses
0%
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Supplier Satisfaction Survey
Hello:
You are invited to participate in our survey to evaluate supplier Performance. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How long have you been working with this supplier ?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you use their services?
Don't Use
Daily
Weekly
Monthly
Quarterly
{SERVICE 1}
{SERVICE 2}
{SERVICE 3}
{SERVICE 4}
{SERVICE 5}
Comment:
How would you rate your overall level of satisfaction with this supplier ?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do they rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' Needs
Adherence to IAC Procedures / T&C´s
Comment:
How do they rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using their services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended them to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How likely are you to recommend this company to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improvement?
Which category best describes the functional area you work in?
Administration
Accounting
Business Development
Consulting
Engineering
Finance
Human Resources
Marketing/Sales
Public Relations
Strategy
Other
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