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  1. Surveys
  2. 2013
  3. September
  4. S
  5. Support Team
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Exit Survey
 
 
Hello

You are invited to participate in our survey which asks if the service you currently receive from the HR Support Services team (which includes: Recruitment, Payroll and Client Services) is fit for purpose.

Everyone with management responsibility for staff will be asked to complete the survey, which will take approximately 2 minutes to complete. Your participation is completely voluntary however your views are very important for us to understand your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

If you have questions at any time about the survey or the procedures, you may contact Linda Hill, Head of HR Support Services on 024 7688 7389 or by email to [email protected].

Thank you very much for your time and support. Please start the survey by clicking on the Continue button below.
 
 
Overall, how satisfied are you with the general services you receive from us as a HR support team?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
 
How satisfied are you with the overall service delivery for each team cited within the HR support team:
Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Client Services
Payroll
Recruitment
 
On a score of one star being low and 5 being high, how would you rate the advice and guidance you received from the following teams the last time you made contact?:
Client Services
Payroll
Recruitment
 
Assuming you have made contact with the following teams, please tick the relevant box to indicate your level of satisfaction witin each of the following aspects of our HR services provision :
Professionalism Speed of response Accuracy of information Attention to detail Relevant to your needs N/A
Client Services
Payroll
Recruitment
 
 
In general, how satisfied were you that your enquiry was dealt with to its conclusion?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
 
 
How easy to use, do you find the HR staff portal when looking for information in relation to Client Srvices?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
 
 
How satisfied are you with the information given within the staff portal that relates to recruitment needs?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
 
 
How satisfied are you with the information available on the staff portal that relates to your payroll and pension needs?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
 
 
In the future, if we were able to communicate differently from how we do now, what would be your most preferred method. Please drag and rank (1st to 3rd- The first being your favourite) the following in order of communication styles to receive information from the HR department:
Drag your choices here to rank them
     
     
    Do you have any suggestions or ideas that you feel could improve our overall HR support services to you?
       
    Or any comments that you would like to expand on from your earlier responces?
       
    Thank you for taking the time to assist us in gathering the above information. The information we collect will assist us in enhancing the service we offer. We will endeavour to keep everyone who participated in this survey up to date with any changes or recommendations you made via the HR Staff Portal.