Survey 1

Opinions of the Turbo-Tax Website

Was the site easy to use?

Very easy.

Some small problems but mostly easy

Several problems but usable

The site was not easy to use

Did the site allow you to accomplish everything you expected it to?

Yes

Mostly

Some

No

Was everything completed accurately?

Yes, everything was very accurate.

A few small inaccuracies but mostly accurate.

The site had problems with accuracy

Did the site effectively offer new infromation or improvements?

Yes

Some

Few

None

Was the interface easy to understand and use?

Yes

Somewhat

No

Would you use this site again?

Yes

Yes but it would not be my first choice

No

Was there anything about the site that did not meet your expectations or requirements?