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  1. Surveys
  2. 2012
  3. November
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  5. Survey of Customer Satisfaction
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Hello:
You are invited to participate in our survey [Customer Satisfaction Survey]. In this survey, as the best customers, you will be asked to complete a survey that asks questions about your satisfaction regarding BNI Singapore services. It will take approximately 3 minutes to complete the questionnaire.

It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support.

Please start with the survey now by clicking on the Continue button below.
 
 
 
What do you think about the knowledge and the skills of the personnel?
 
Perfect
 
Good
 
Should be improved
 
 
 
What do you think about the responsiveness of the personnel?
 
Very Satisfied
 
Satisfied
 
Moderately Satisfied
 
 
 
How often the personnel can understand and satisfy your needs?
 
Always
 
Often
 
Sometimes
 
 
 
What do you think about the appearance of the staff?
 
Perfect
 
Good
 
Should be improved
 
 
 
What is your satisfaction level from the cost (charges of the provided products and services)?
 
Very Satisfied
 
Satisfied
 
Moderately Satisfied
 
 
 
What is your opinion about the credibility of BNI Singapore?
 
Very Satisfied
 
Satisfied
 
Moderately Satisfied
 
 
 
Do you think the technology used by BNI Singapore is sufficient?
 
Yes
 
No
 
 
 
Do you believe that BNI Singapore can satisfy your needs in the future?
 
Completely
 
Sufficiently
 
Not completely
 
 
 
What do you think about the appearance of the bank?
 
Attractive and functional
 
Typical
 
Should be improved
 
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