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Hello: Thank you in advance for taking the time to complete our survey. We are conducting this survey in order to get a better understanding of employee understanding, satisfaction and engagement towards the Call Quality Program and the First Call Resolution Program. It is vital that we know what agents think in order to continually improve the programs. Your feedback is important to us and this survey is your chance to share it with us.
It will take approximately 10 minutes to complete the survey.
None of the information you provide can be traced back to you so all your responses will be anonymous, accessed only by our internal quality team, and reported in aggregate. Your information will be coded and will remain confidential. Please be thoughtful, honest and candid when you complete the survey.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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Please select your department from the following list: |
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1. How familiar are you with the following components of the Canada Post Call Quality Program?
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2. Do you agree with the following statements (general understanding):
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3. Do you agree with the following statements (improvements):
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4. Do you agree with the following statements (call quality coaching):
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5. How familiar are you with the following components of the First Call Resolution Program?
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6. Do you agree with the following statements:
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