Synevo Central Lab Servives - Customer Satisfactio

The waiting time for completion of study specific budget and final contreactual agreement was satisfactory:

Strongly disagree

Somewhat disagree

Neutral

Somewhat agree

Strongly Agree

Other

Customer Service for administrative documents was :

Gave me wrong infomation

Understood my requests with difficulty

Gave unclear/incomplete answers

Disorganized - needs improvement

Gave complete and clear answers

No improvement needed

Other

Logistic Suport Services
What is the average of laboratory kits prepared by SCL received with zero defects?

Logistic Support Services - How satisfied were you about timelines of laboratory kits delivery to clinical sites?

Logistic support Services - Sample pick-up time from clinical sites

Logistic suppot services - Sample delivery from clinical sites to Synevo Central Lab

Laboratory Support Services - What was the quality of the laboratory documents received from SCL (laboratory manuals, reference values lists, other requested documents)?

Laboratory Support Services - how satisfied were you about SCL response to the laboratory related queries?

Laboratory Support Services - How reliable are the laboratory results received from SCL?

Laboratory Support Services - Results Reporting. How satisfied are you about the turn-around time of results reporting?