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Hello:


Thank you for your time today. As we mentioned in the e-mail, we are doing a survey about children's shoes. We would like your honest opinions on the questions to come. We respect your privacy and will not share your information with any third party.


Please start with the survey now by clicking on the Continue button below.

 
 

* Are you the person in your household who most often buys children's products - things like kids' clothing & shoes?
 
Yes
 
No
 
 

* Are you age 18 or older?
 
Yes
 
No
 
 

* Do you work for any of the following types of companies:

  • a retailer

  • an advertising agency

  • a research firm

  • a children's products company?
 
Yes
 
No
 
 

* Have you purchased shoes from The Children's Place in the past year?
 
Yes
 
No
 
 

Thank you for participating in our research. We are very interested in your opinions on shopping for children's shoes. As a thank you for your time and insight, you will receive an e-mail with a coupon within a week of completion of this survey.
 
 

In total, how often did you shop for children's shoes in the past year?
 
1 time
 
2 to 3 times
 
4 to 5 times
 
6 to 7 times
 
8+ times
 
 
 
Roughly how much in dollars did you spend on children’s shoes in the past year?
   
 
 
 
Approximately how much did you spend on children's shoes in the past year at each of the following stores?
Wal*Mart/K-mart
Target
Upscale department stores (e.g., Saks, Bloomingdale's)
Department stores (e.g., Macy's, Dillards)
Promotional department stores (e.g., Mervyn's, Kohl's)
JCPenney and/or Sears
Stride Rite
Payless
Famous Footwear
Off-price retailers (e.g., TJ Maxx, Marshalls)
GapKids/babyGap
The Children's Place
Old Navy
Gymboree
Other chain specialty stores
Independently owned shoe store
Mail order catalogs or websites
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If money were no object, where would you shop for children's shoes?
 
 
If other, please specify
   
 
 
Why would you choose to shop there?
   
 
 
How important is each of the following to you when choosing a store to shop for children's shoes.
Very Important Important Neutral Not Important Not Important at all
Offers latest trends
Offers coordinated looks
Provides convenient locations
Offers shoes that flex easily with your child's foot
Offers shoes with genuine fabrication (all leather, suede)
Is in stock on sizes and colors I need
Has salespeople that will measure my child's foot
Offers high quality materials
Has comfortable fitting shoes
Provides a self-service environment
Very Important Important Neutral Not Important Not Important at all
Offers excellent heel and arch support
Provides great value
Offers styles that are age appropriate
Offers shoes that consistently fit well
Offers shoes that never goes out of style
Often goes on sale
Offers styles that are for older kids
 
 

How important is each of the following to you when shopping for character apparel?
Comfort of the product
Customer Service
Price of the product
Style/Color of the product
Store Environment
Quality of the product
Brand Reputation
 
 

Where do you shop most often for children's shoes?
 
 
If other, please specify
   
 
 
Thinking of the store you shop most often for children's shoes, please indicate how satisfied you are with their performance.
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Offers shoes that consistently fit well
Offers excellent heel and arch support
Offers high quality materials
Offers shoes with genuine fabrication (all leather, suede)
Offers coordinated looks
Offers latest trends
Offers shoes that flex easily with your child's foot
Has comfortable fitting shoes
Offers styles that are age appropriate
Offers styles that are for older kids
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Is in stock on sizes and colors I need
Provides a self-service environment
Offers shoes that never goes out of style
Provides convenient locations
Provides great value
Often goes on sale
Has salespeople that will measure my child's foot
Overall satisfaction
 
 
Why are you ${piping_text} ?
   
 
 
Thinking of your shopping experience at The Children's Place for children's shoes, please indicate how satisfied you are with their performance.
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Offers shoes that consistently fit well
Offers excellent heel and arch support
Offers high quality materials
Offers shoes with genuine fabrication (all leather, suede)
Offers coordinated looks
Offers latest trends
Offers shoes that flex easily with your child's foot
Has comfortable fitting shoes
Offers styles that are age appropriate
Offers styles that are for older kids
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Is in stock on sizes and colors I need
Provides a self-service environment
Offers shoes that never goes out of style
Provides convenient locations
Provides great value
Often goes on sale
Has salespeople that will measure my child's foot
Overall satisfaction
 
 
 
Why are you ${piping_text} ?
   
 
 
Next, we would like your input on the individual components of a child's shoe (e.g., hardware, upper material, sole).

Please rate the following brands on their quality of hardware (e.g., buckles, laces, zippers)

Very high quality High quality Neutral Poor quality Very poor quality
The Children's Place
Stride Rite
Payless Shoes
Target
 
 

Please indicate which of the following types of hardware at The Children's Place you feel are ${piping_text}.

Check all that apply

 
Buckles
 
Zippers
 
Laces
 
Velcro

 
 
Next, we would like you to rate the following brands on the quality of material used in their shoes (e.g., leather, suede).
Very high quality High quality Neutral Poor quality Very poor quality
The Children's Place
Stride Rite
Payless Shoes
Target
 
 

Please indicate which of the following materials used at The Children's Place you feel are ${piping_text}.

Check all that apply

 
Leather
 
Suede
 
Canvas
 
Man-made materials

 
 
Please rate the following brands on how satisfied you are with the sole of their shoe's.
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
The Children's Place
Stride Rite
Payless Shoes
Target
 
 

Please indicate why you are ${piping_text} with the sole of The Children's Place shoes.

Check all that apply

 
The sole did not wear well
 
The sole was too slippery
 
The sole split or cracked
 
The sole came unattached from the shoe
 
The sole was not flexible enough

 
 
Please rate the following brands on how well their shoe's fit.
Fits extremely well Fits well Neutral Fits poorly Fits extremely poorly
The Children's Place
Stride Rite
Payless Shoes
Target
 
 

Please indicate why you feel the shoes at The Children's Place ${piping_text}.

Check all that apply

 
Too wide
 
Too narrow
 
Too long
 
Too short
 
Not consistent
 
Not true to size

 
 
Please indicate the extent to which you agree with each of the following statements when thinking about children's shoes.
Strongly Agree Agree Neutral Disagree Strongly Disagree
There are just a few children’s shoe brands that I really like
My child tries on shoes in the store before I purchase them
I always compare prices when I shop for children’s shoes
Shoes that are sold in boxes are better quality
The quality and fit of children’s shoes is more important than the fashion
When it comes to children’s shoes, you get what you pay for
Kids today ask for specific brands of casual / fashion shoes
I shop shoe stores that offer multiple style “points of view” and a wide variety of colors
I buy shoes to match my children’s outfits
I take pride in the shoes my kids wear, no matter what the event
Strongly Agree Agree Neutral Disagree Strongly Disagree
Kids today ask for specific brands of athletic shoes
When I shop for children’s shoes, money is no object
My child/children drive the styles of shoes I buy for them
I will wait for a sale before I buy children’s shoes
I pay more for shoes that provide my children with great cushioning and heel and arch support
I need to know the brand to trust the quality of a shoe
I expect my child’s shoe to last more than just one season
I always buy the latest children’s shoes
When purchasing shoes, I typically purchase matching socks, belts, handbags, etc. to complete the look
I tend to buy shoes for kids only when they wear them out or grow out of them
I enjoy shopping for my children’s shoes
 
 

What type of in-store service do you prefer to have available when shopping for children's shoes?
 
Self-service children's shoe stores
 
Stores with salespeople who know how to measure children's feet and bring out product from the backroom
 
Stores with salespeople who know how to suggest alternate styles and products that work for me and my children
 
 

What type of in-store service did you generally receive while purchasing children's shoes last year?
 
Self-service children's shoe stores
 
Stores with salespeople who know how to measure children's feet and bring out product from the backroom
 
Stores with salespeople who know how to suggest alternate styles and products that work for me and my children
 
 

In the past year did you primarily shop for:
 
Girl's shoes
 
Boy's shoes
 
I shopped equally for both
 
 
When shopping for girl's shoes, please indicate below the # of shoes purchased and the approximate amount spent on each of the categories.
# of shoes Total $ amount
Dress shoes
Dress sandals
Casual sandals
Flip flops
Casual shoes
Sneakers
Rain / snow boots
Fashion boots
 
 
When shopping for boy's shoes, please indicate below the # of shoes purchased and the approximate amount spent on each of the categories.
# of shoes Total $ amount
Dress shoes
Dress sandals
Casual sandals
Flip flops
Casual shoes
Sneakers
Rain / snow boots
Fashion boots
 
 

Now thinking specifically about The Children's Place, which of the following types of shoes have you purchase in the past year?


Check all that apply

 
Dress shoes
 
Dress sandals
 
Casual sandals
 
Flip flops
 
Casual shoes
 
Sneakers
 
Rain / snow boots
 
Fashion boots

 
 
 
Is there anything you would change about the shoes at the The Children’s Place? If so, what would it be?
   
 
 


Just For The Record
 

Do you:
Own your home Rent your home
 
 

Roughly speaking, in what range does your total annual family income fall?
 
Under $25,000
 
$25-35,000
 
$35-50,000
 
$50-70,000
 
$70-100,000
 
$100-150,000
 
Over $150,000
 
Prefer not to answer
 
 
 
What is your age?
   
 
 

Your gender?
 
Male
 
Female
 
 

Which of the following categories best describes your ethnic background?
 
Caucasian/White
 
African American
 
Latino/Hispanic
 
Asian
 
Prefer not to answer
 
Other
 
 
 

Are you...
 
Single
 
Married
 
Divorced
 
Separated
 
Widowed
 
Prefer not to answer
 
 

Are you currently...
 
Employed full-time
 
Employed part-time
 
A student
 
A homemaker
 
Not currently employed
 
Retired
 
Prefer not to answer
 
 

How many children under the age of 13 are living in your household?
 
None
 
One
 
Two
 
Three
 
Four or more
 
 
What are the ages and gender of your children?


Place the number of children you have in each group in the corresponding box

# of children
Boys under 3 years
Boys 3-6 years
Boys 7-12 years
Boys older than 12 years
Girls under 3 years
Girls 3-6 years
Girls 7-12 years
Girls older than 12 years
 
Please contact The Children's Place if you have any questions regarding this survey.
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