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2012
November
T
Technical Account Management
Technical Account Management
Technical Account Management
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Hello:
You are invited to participate in our survey: Level of service provided by the Technical Account Managers. In this survey you will be asked to complete questions about service and confidence in the technical account team. It will take approximately 10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Name of the person that you are providing feedback for:
Please rate your level of satisfaction with your Technical Account Manager in the following areas:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Responsiveness
Professionalism
Accuracy
Understanding my needs
Additional comments:
How would you rate your level of contact:
More than required
Excellent
Good
Could be improved
Poor
Comments/Suggestions (how could this be improved):
Please rate your overall confidence with regards to your Technical Account Manager:
Very Confident
Confident
Neutral
Little confidence
None
What should I keep doing?
What should I do better?
What should I stop doing?
Thank you
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