Technician Survey

To all ASG technicians. You are requested to participate in our survey [Academy Technician Skills]. In this survey, all ASG technicians will be asked to complete a survey that asks questions about their general skills. It will take approximately 10 minutes to complete the questionnaire. Your participation in this request is mandatory. Your survey responses will be strictly confidential and data from this questionaire will be reported to Sean in the aggregate of area's where we need to increase training (Both through manufacturers and in-house). Your information will be coded and shared with the office in order to effectively dispatch installation and service work. Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.

How would you rate your technical capability and general understanding of computers and how we use them in order to setup and service the security equipment we sell. Note, All technicians at ASG should have a laptop, smart phone and access to company email and DESCO. It is expected that everyone knows how to access a manufacturers website and know how to google or retrieve manufacturers documentation that is freely accessible over the internet.

I need training. 26% of the adult population can not use a computer at all.

(Level 0) A Simplistic understanding computer user knows how to log on to a computer (locally and on a domain if the computer is already setup), can start and stop programs, knows how to use a mouse and keyboard for inputing data, and can compose an email and print if a printer has already been configured for use. This user cannot setup his own computer at home and does not understand the differences between operating systems.

(Level 1) With an Basic understanding computer user can navigate almost all end user programs if already installed, perform basic setup changes such as installing a program (if provided with detailed step by step instructions). Knows how to copy & paste data, knows how to right/left click and double click a mouse and knows how to search for and forward an email that was sent several months ago. This user could answer what OS he is running and may need help in connecting a device to his wireless access point at home.

(Level 2) With an Intermediate understanding computer user can navigate almost all computer programs, perform basic program setup such as adding a printer or on a DHCP network (if already provided) and can start and stop services associated with specific programs (if directed). At this level of understanding, this person could take direction from a manufacturers technical support expert and execute without being told how to use a compu ter. This person can setup a home network and can easily connect wired and wireless devices most of the time without assistance if he has access to technical documentation. (Only about 10% of the general adult population can do this).

(Level 3) An Accomplished understanding of computers would allow you to setup a basic LAN and WLAN network, interconnecting several computers, printers and accessory devices. This user understands and knows how to configure Server/Client and basic SQL setups. This user could also identify and resolve addressing conflicts on Class A, B or C networks. Understands sub-netting and basic routing. This user can correct most problems without outside assistance provided they have access to technical documentation. (Less than 1% of the adult population can do this).

I need Training

Level 0

Level 1

Level 2

Level 3

* Computer Skills

How would you rate your technical capability and general understanding of the following areas of expertise in how these systems work (theory). A basic understanding can easily be shared verbally and knowledgably discussed with another person familiar with the same systems. With an Intermediate understanding you can navigate most problems if you have access to technical documentation and phone support. An Expert understanding would allow you to resolve almost all problems without outside assistance provided you have access to technical documentation.

Please select access control equipment that you have a specific installation experience and basic configuration understanding of. These are manufacturers that Academy sells and services. *

Please select the following alarm equipment that you have a specific installation and basic configuration understanding of. These are manufacturers that Academy sells and services. *

Please select the following video equipment that you have a specific installation and basic configuration understanding of. These are manufacturers that Academy sells and services. *

Please select the following fire alarm equipment that you have a specific installation and basic configuration understanding of. These are manufacturers that Academy sells and services. *

Please rate your ability on these common daily tasks

Not Very Good

Pretty Damn Good

Basic Jobsite Safety / OSHA Regs

Hand and Power Tool use

Wire Gauge Identification

Wire Pulling

Firewall Penetrations and Requirements

General Lift and Boom Operation

Wire Stripping

Wire Terminations

Wire Color Codes

Understand Relay Logic

Not Very Good

Pretty Damn Good

Basic Multi-meter Use

Decoding Resistor Color Codes

Electric Strike Cut In

Device Drywall Cut-in

Maglock Installation

Device Termination

Head End Termination

Conduit Bending

Network Cable Termination

Fiber Optic Termination

Not Very Good

Pretty Damn Good

Basic Electrical Code

Life Safety 101 Requirements

NFPA Code

How to find a manufacturers telephone number and Academy's Dealer Account numbers.

Verbal Communication

Company Email/SMS Use

How to update Desco

* I have the tools needed (laptop, poe switch and smart phone) and can reset/factory default most all manufacturers IP cameras. I can assign a static IP address (when given the proper IP address, mask and gateway to assign) to to a new network camera and verify connectivity. I can properly aim and focus most all cameras without assistance given I have access to any needed device/camera utility.

True

False

* Please add any comments to the above questions and specific higher level Security related skills, or manufacturer training or licences that you may have.

Academy Systems Group 2017