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| * In thinking about your recent experience with BHB Telecommunication department how satisfied are you with the service you received? |
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| * If you were not totally satisied with the Telephone service, will you please describe the reason(s) for your dissatisfaction? |
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| * The Telephone operator's are very knowledgeable. |
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* Please choose an option that closely represents your opinion about the process with which your most recent telephone service was Handled.
The waiting time for having my questions and calls answered was satisfactory
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| * My phone call was quickley transferred to the person who best could answer my question. |
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| * The automated phone system made the customer service experience more satisfying. |
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| * What aspect of the automated service was of no benifite to you? |
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| * What aspect of the automated service were most benificial for you? |
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* Please choose an option that closely repesents your opinion about the telephonist that you spoke to recently.
The telephonist was very courteous. |
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| * The telephonist handled my call quickly. |
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* Will you please describe the aspects of the service that you were completely satisfied with?
How satisfied are you with the process of getting your calls and questions resolved. |
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| * If you were not totally satisfied with the process of getting your calls and questions resolver,will you please take a few minutes and discribe the reason(s) for your satisfaction? |
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| * If you were satisfied with getting your calls and questions resolved,will you please take a few minutes and discribe the reason(s) for your satisfaction? |
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| * How would you rate the overall service provided by the telecommunications department. |
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