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Exit Survey
 
 
Welcome to our study!

Thank you for taking the time to share your views with us. Your answers will be kept strictly confidential and will only be used in aggregate for research purposes.

The survey will take approximately 10 minutes to complete, on average. If you are asked only a few questions, it means unfortunately you did not qualify for our study.

Respondents who qualify and successfully complete the study will receive a $20 gift card for Amazon.com at the end of the survey. Please be sure to print, write down, or save the redemption code that is shown on the final page of the survey before exiting the web page.

Thank you in advance for your participation. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Thank you for helping us with our survey today.

First, please indicate the state where you currently live.
 
 
 
* Please indicate your gender below.
 
Male
 
Female
 
 
 
* Please indicate your age below.
 
Under 18
 
18 to 24
 
25 to 29
 
30 to 34
 
35 to 39
 
40 to 44
 
45 to 49
 
50 to 54
 
55 to 59
 
60 to 64
 
65 or older
 
 
 
*
We are interested in talking to people who purchased products from Teleflora recently. Did you personally purchase the Sweethearts Forever Bouquet, shown here, from Teleflora for this past Valentine’s Day, February 14, 2015?
 
Yes
 
No
 
 
 
* We would like to ask you about the Sweethearts Forever Bouquet you purchased from Teleflora for this past Valentine’s Day, February 14, 2015.

Thinking just about the Sweethearts Forever Bouquet that you purchased from Teleflora for this past Valentine’s Day, February 14, 2015…for whom did you purchase this?
 
Female spouse/partner/significant other
 
Male spouse/partner/significant other
 
Daughter
 
Sister
 
Mother
 
Female friend
 
Male friend
 
Myself
 
Someone else
 
 
 
 
* Were you with the person you bought the Sweethearts Forever Bouquet for when they received it?
 
Yes
 
No
 
 
 
* Which phrase below best describes how much you, personally, liked the Sweethearts Forever Bouquet you purchased from Teleflora this past Valentine’s Day, February 14, 2015?
 
Liked extremely
 
Liked very much
 
Liked somewhat
 
Neither liked nor disliked
 
Disliked somewhat
 
Disliked very much
 
Disliked extremely
 
Don’t know/did not see the flowers
 
 
 
* Which phrase below best describes how much the person you gave the Sweethearts Forever Bouquet to liked the flowers you purchased from Teleflora this past Valentine’s Day, February 14, 2015?
 
Liked extremely
 
Liked very much
 
Liked somewhat
 
Neither liked nor disliked
 
Disliked somewhat
 
Disliked very much
 
Disliked extremely
 
Don’t know
 
 
 
* Which of the following best describes how you feel about the overall value of the Sweethearts Forever Bouquet you purchased from Teleflora this past Valentine’s Day, February 14, 2015?
 
Very good value
 
Fairly good value
 
Average value
 
Somewhat poor value
 
Very poor value
 
 
 
* Which, if any, of the following were included as part of the Sweethearts Forever Bouquet you purchased from Teleflora for this past Valentine’s Day, February 14, 2015? Please only include items that were part of the Sweethearts Forever Bouquet arrangement and not any other items you might have purchased from Teleflora or elsewhere. Please select all that apply.
 
Balloons
 
Non-chocolate candy
 
Vase
 
Necklace
 
Chocolate
 
Flowers
 
Stuffed animal or teddy bear
 
Bracelet
 
Other item
 
Nothing else was included as part of the Sweethearts Forever Bouquet arrangement

 
 
 
* Did you add-on any other items to your Sweethearts Forever Bouquet purchase this past Valentine’s Day, February 14, 2015? Please include items that you purchased as add-ons to or to go along with the Sweethearts Forever Bouquet. Please select all that apply.
 
Stuffed animal or teddy bear
 
Chocolate
 
Necklace
 
Balloons
 
Bracelet
 
Non-chocolate candy
 
Other item
 
No, I did not buy anything else from Teleflora

 
 
 
* You indicated that a bracelet was included with the Sweethearts Forever Bouquet you purchased. Which phrase below best describes how much you, personally, liked the bracelet that was included with the Sweethearts Forever Bouquet you purchased from Teleflora for this past Valentine’s Day, February 14, 2015?
 
Liked extremely
 
Liked very much
 
Liked somewhat
 
Neither liked nor disliked
 
Disliked somewhat
 
Disliked very much
 
Disliked extremely
 
Don’t know/did not see the bracelet
 
 
 
* Which phrase below best describes how much the person you gave the Sweethearts Forever Bouquet to liked the bracelet that was included along with the flowers you purchased from Teleflora for this past Valentine’s Day, February 14, 2015?
 
Liked extremely
 
Liked very much
 
Liked somewhat
 
Neither liked nor disliked
 
Disliked somewhat
 
Disliked very much
 
Disliked extremely
 
Don’t know
 
 
 
* Which of the following best describes how you feel about the value of the bracelet that was included with the Sweethearts Forever Bouquet you purchased from Teleflora for this past Valentine’s Day, February 14, 2015?
 
Very good value
 
Fairly good value
 
Average value
 
Somewhat poor value
 
Very poor value
 
 
 
* Did you receive a thank-you note from the person you gave the Sweethearts Forever Bouquet to?
 
Yes
 
No
 
 
 
* Did the thank-you note specifically mention or acknowledge the bracelet that was included?
 
Yes
 
No
 
 
 
* Does the person you gave the Sweethearts Forever Bouquet to wear the bracelet?
 
Yes
 
No
 
Don't know
 
 
 
*
If you were purchasing flowers from Teleflora again, how likely you would be to buy a bouquet like the Sweethearts Forever Bouquet pictured above, which includes flowers and a bracelet?
 
Definitely would buy
 
Probably would buy
 
Might or might not buy
 
Probably would not buy
 
Definitely would not buy
 
 
 
* Why do you say that you might or might not buy a bouquet like the Sweethearts Forever Bouquet that includes flowers and a bracelet? Please be as specific as possible.
   
 
 
 
* Why do you say that you would buy a bouquet like the Sweethearts Forever Bouquet that includes flowers and a bracelet? Please be as specific as possible.
   
 
 
 
* Why do you say that you would not buy a bouquet like the Sweethearts Forever Bouquet that includes flowers and a bracelet? Please be as specific as possible.
   
 
 
 
* Which of the following, if any, are reasons you would buy a bouquet like the Sweethearts Forever Bouquet that includes flowers and a bracelet? Please select all that apply
 
I like the flowers in this arrangement
 
The bracelet adds a special something “extra” to the flowers
 
It’s convenient to get both jewelry and flowers from the same place/at the same time
 
The recipient liked the flowers from the last purchase
 
The recipient liked the bracelet from the last purchase
 
It is an on-trend design
 
I like the colors included in the arrangement
 
It’s a unique gift
 
It’s a good value for the money
 
I like the vase included in the arrangement
 
The bracelet is a lasting reminder of the flowers I bought
 
Other
 

 
 
 
* Which of the following, if any, are reasons you would not buy a bouquet like the Sweethearts Forever Bouquet that includes flowers and a bracelet? Please select all that apply
 
The recipient didn't like the bracelet from the last purchase
 
I don’t like the flowers in this arrangement
 
I don’t like the vase included in the arrangement
 
It’s not a good value for the money
 
I don’t like the jewelry choices available from Teleflora
 
I prefer to give jewelry and flowers as separate gifts
 
I want to pick out jewelry in person
 
The recipient didn't like the flowers from the last purchase
 
I don’t like the colors included in the arrangement
 
It is not a trendy/modern design
 
Other
 

 
 
 
* Still thinking about the Sweethearts Forever Bouquet from Teleflora, which includes flowers and a bracelet for $67.95 + delivery fee…if you were to purchase the Sweethearts Forever Bouquet again, which of the following best describes what you would most prefer to purchase?
 
The same value product ($67.95 + delivery fee), but without jewelry – meaning more or better flowers for the same price
 
The same value product ($67.95 + delivery fee), but with nicer jewelry – meaning fewer flowers for the same price
 
The same value product ($67.95 + delivery fee), but with more ornamental/lower quality jewelry – meaning more or better flowers for the same price
 
A lower value product (around $50 + delivery fee), with the same bouquet of flowers but no jewelry included
 
The same value product ($67.95 + delivery fee), with the same flowers and jewelry as the Sweethearts Forever Bouquet I purchased for this past Valentine’s Day
 
 
 
* Do you consider the bracelet included with the Sweethearts Forever Bouquet from Teleflora to be jewelry that is meant to be worn or jewelry that is included for decorative/ornamental purposes on the arrangement?
 
Jewelry that is meant to be worn
 
Jewelry that is included for decorative/ornamental purposes
 
Both equally
 
 
 
* Thinking of the recipient for whom you bought the Sweethearts Forever Bouquet from Teleflora for this past Valentine’s Day, did you seriously consider buying any of the following items for them INSTEAD of flowers for Valentine’s Day? Please select all that apply.
 
Other flowers from Teleflora
 
Gift certificate
 
Flowers from another company, such as ProFlowers, 1800Flowers.com, FTD.com, or a local florist
 
Bath/spa gifts
 
Clothes/lingerie
 
Chocolates/candy
 
Stuffed animals/teddy bears
 
Fruit baskets
 
Jewelry – not from Teleflora
 
Other item(s)
 
Nothing else, I only considered flowers

 
 
 
Now we’d like to show you a picture of a possible product from Teleflora and get your opinions. Please look carefully at the following product and read the description.


 
 
 
*

If you were purchasing flowers from Teleflora again, how likely you would be to buy a bouquet like the one pictured above, which includes flowers and a necklace?
 
Definitely would buy
 
Probably would buy
 
Might or might not buy
 
Probably would not buy
 
Definitely would not buy
 
 
 
*

Which of the following best describes how you feel about the value of this bouquet, which includes flowers and a necklace?
 
Very good value
 
Fairly good value
 
Average value
 
Somewhat poor value
 
Very poor value
 
 
 
*

For whom would you purchase this bouquet? Please select all that apply.
 
Female spouse/partner/significant other
 
Male spouse/ partner/significant other
 
Daughter
 
Sister
 
Mother
 
Female friend
 
Male friend
 
Myself
 
Someone else
 

 
 
 
*

For which occasions would you purchase this bouquet? Please select all that apply.
 
Valentine’s Day
 
Mother’s Day
 
Birthday
 
Anniversary
 
Christmas
 
No special occasion – just as a gift/surprise
 
Other occasion
 

 
 
 
*
Which one of these products do you prefer?
 
The bouquet with the bracelet
 
The bouquet with the necklace
 
Prefer both equally
 
Neither – do not like either one
 
 
 
Our last few questions are for classification purposes only.
 
 
 
* About how often do you typically purchase flowers?
 
Once a week or more often
 
At least once a month
 
At least once every 3 months
 
At least once every 6 months
 
Less often than once every 6 months
 
 
 
* In the past six months, how many times have you purchased gifts other than flowers? Your best guess is fine
   
 
 
 
* Which, if any, of the following have you purchased as gifts in the past six months? Please select all that apply.
 
Flowers from a company other than Teleflora, such as ProFlowers, 1800Flowers.com, FTD.com, or a local florist
 
Fruit baskets
 
Clothes/lingerie
 
Chocolates/candy
 
Flowers from Teleflora other than the Sweethearts Forever Bouquet
 
Gift certificate
 
Stuffed animals/teddy bears
 
Bath/spa gifts
 
Jewelry – not from Teleflora
 
I have not purchased any of these in the past six months

 
 
 
* Including yourself, how many people are in your household?
 
 
 
* Please indicate which of the following are currently living in your home? Please check all that apply.
 
My spouse or partner
 
Children aged 7 or younger
 
Children aged 8-12
 
Teens aged 13 to 17
 
Adult children or step-children aged 18 or older
 
Parents (either mine or my spouse’s/partner’s)
 
Other adults ages 18 or older

 
 
 
* Which of the following describes your marital status?
 
Married
 
Living with a partner or significant other
 
Divorced
 
Widowed
 
Single, never married
 
Other
 
Prefer not to answer
 
 
 
* What was the last grade of school you completed? 
 
Some high school or less
 
High school graduate
 
Some college
 
College graduate
 
Post graduate
 
Prefer not to answer
 
 
 
* Which of the following best characterizes your ethnic or racial background? 
 
Caucasian/White
 
African American/Black
 
Hispanic/Latino
 
Asian or Pacific Islander
 
Other
 
Prefer not to answer
 
 
 
* Which category below includes your total annual household income before taxes? 
 
Less than $25,000
 
$25,000-$49,999
 
$50,000-$74,999
 
$75,000-$99,999
 
$100,000-$124,999
 
$125,000-$149,999
 
$150,000 or more
 
Prefer not to answer
 
 
 
* Which statement below best describes your current employment status? 
 
Employed over 30 hours a week
 
Employed part time, less than 30 hours a week
 
Not employed outside the home
 
Full time Student
 
Retired
 
Other
 
Prefer not to answer