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  1. Surveys
  2. 2009
  3. November
  4. T
  5. Test 2009 Q2 Kim Survey
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Dear PayPal N.A. Account Manager:

Because Kim Ardis’ customers are the personnel of the Merchant Services Account Management team, she is conducting an anonymous survey of her peers to solicit feedback on her performance, similar to the NPS survey distributed to our merchants.

You are invited to participate in this. In this survey, approximately 100 people will be asked to complete a survey that asks questions about Kim's performance which will take less than 5 minutes to complete.

Your participation in this survey is completely voluntary. There are no risks associated with this survey but if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for Kim to learn your opinions.

Your survey responses will be strictly confidential and data collected will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Charlie Sievers.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How would you rate Kim Ardis' overall performance?
 
Much better than expected
 
Better than expected
 
Same as expected
 
Almost as expecte
 
Worse than expected
 
Don’t Know/Doesn’t Apply
 
 
 
Kim answers my inquiries in a timely manner
 
Much better than expected
 
Better than expected
 
Same as expected
 
Almost as expecte
 
Worse than expected
 
Don’t Know/Doesn’t Apply
 
 
 
Kim is available when I need assistance.
 
Much better than expected
 
Better than expected
 
Same as expected
 
Almost as expecte
 
Worse than expected
 
Don’t Know/Doesn’t Apply
 
 
 
Kim is effective at conveying information for important merchant issues.
 
Much better than expected
 
Better than expected
 
Same as expected
 
Almost as expecte
 
Worse than expected
 
Don’t Know/Doesn’t Apply
 
 
 
Kim assists me with resolving issues to my satisfaction
 
Much better than expected
 
Better than expected
 
Same as expected
 
Almost as expecte
 
Worse than expected
 
Don’t Know/Doesn’t Apply
 
 
 
Optional: What do you think Kim does well?
   
 
 
 
Optional: What are areas that Kim can improve in?
   
 
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