This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2012
  3. May
  4. T
  5. test
0%
Exit Survey »
 
 
How satisfied were you with your last experience with IT&T?
 
Extremely satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Neither satisfied nor dissatisfied
 
Slightly dissatisfied
 
Moderately dissatisfied
 
Extremely dissatisfied
 
 
 
How helpful were the customer service representatives you interacted with?
 
Extremely helpful
 
Very helpful
 
Moderately helpful
 
Slightly helpful
 
Not at all helpful
 
 
 
How responsive is IT&T to your needs or questions?
 
Extremely responsive
 
Very responsive
 
Moderately responsive
 
Slightly responsive
 
Not at all responsive
 
 
 
Overall, how satisfied are you with the employees at IT&T?
 
Extremely satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Neither satisfied nor dissatisfied
 
Slightly dissatisfied
 
Moderately dissatisfied
 
Extremely dissatisfied
 
 
 
How well did the representatives of IT&T answer your questions?
 
Extremely well
 
Very well
 
Moderately well
 
Slightly well
 
Not at all well
 
 
 
How professional is IT&T to interact with?
 
Extremely professional
 
Very professional
 
Moderately professional
 
Slightly professional
 
Not at all professional
 
 
 
How often do you have to wait on hold when calling customer service?
 
Always
 
Most of the time
 
About half the time
 
Once in a while
 
Never
 
 
 
How well did the customer service representative at IT&T answer your questions?
 
Extremely well
 
Very well
 
Moderately well
 
Slightly well
 
Not at all well
 
 
 
How knowledgeable were the customer service representatives you interacted with?
 
Extremely knowledgeable
 
Very knowledgeable
 
Moderately knowledgeable
 
Slightly knowledgeable
 
Not at all knowledgeable
 
 
 
How clear was the information the customer service representatives provided you?
 
Extremely clear
 
Very clear
 
Moderately clear
 
Slightly clear
 
Not at all clear
 
 
 
How eager were the customer service representatives to help you?
 
Extremely eager
 
Very eager
 
Moderately eager
 
Slightly eager
 
Not at all eager
 
 
 
How long did you have to wait before a customer service representative was able to help you?
 
Extremely long
 
Very long
 
Moderately long
 
Slightly long
 
Not at all long
 
 
 
Which of the following best describes the department you work in?
 
Customer Service
 
Finance/Accounting
 
Information Systems
 
Sales
 
Marketing
 
Corporate Marketing
 
Human Resources
 
 
 
Which of the following best describes your position here?
 
Clerical
 
Technician
 
Managerial
 
Accounting
 
Project Management
 
Other
 
Survey Software Powered by QuestionPro Survey Software