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2013
March
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Hello:
You are invited to participate in our survey for your recent experience with Cellcom Technical Support. It will take approximately 10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
After having your ticket assigned to us please tell us how Satisfied were you with our response time?
Extremely Satisfied
Very Satisfied
Moderately Satisfied
Slightly Satisfied
Not Satisfied (Please leave a comment)
Comments
How satisfied were you with the Technical Support Specialists overall attitude and willingness to help?
Extremely Satisfied
Very Satisfied
Moderately Satisfied
Slightly Satisfied
Not Satisfied (Please leave comment)
Comments
How professional was your Technical Support Specialist?
Extremely Professional
Moderately Professional
Not Professional (Please leave comment)
Comments:
How well did your Technical Support Specialist answer your questions?
Extremely Well
Very Well
Moderately Well
Slightly Well
Not at all Well (Please leave comment)
Comments:
How likely would you be to recommend Cellcom Technical Support to someone else?
Very Likely
Somewhat likely
Neutral
Unlikely
Very unlikely (Please leave a comment)
Comments:
Overall, how satisfied are you with Cellcom Technical Support?
Extremely Satisfied
Very Satisfied
Moderately Satisfied
Slightly Satisfied
Not at all Satisfied (Please leave comment)
Comments:
What did you like about Cellcom Technical Support?
How could Cellcom improve their Technical Support?
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