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CUSTOMER SERVICE QUESTIONNAIRE SOURCE OF GOODS: BEL POLSKA CUSTOMER: NME Date: 30 Sept 2013
Scope & contents
Our mission as a factory is to satisfy our customer’s needs. Below please find the key aspects for our cooperation: - Communication - Supply on time - Goods in expected Quality - Goods in right Quantity - Correctness of documents
In order to improve our cooperation we’d like to ask you for feedback regarding our current performance and process. Below please find eight main points, each of them with a few subsections. Could you please rate them on a scale from 1 to 10. Please mark the chosen level for the defined process. You can place your comments under each section. If the point is n/a – just leave as it is, or cross it out. You can place your overall opinion about Chorzele plant service level on the last page. |
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4) Quality, like size, view, color, cardboard quality, design of customer unit + display + carton in brand presentation:
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5) Quality, logistic unit + pallets at the moment of reception & during storage:
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