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Hello:

You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.


 
 
 
Additional Comments/Suggestions for improvement
   
 
 
 
Have you ever ordered [PRODUCT] from [COMPANY]?
 
Yes
 
No
 
 
 
Overall, how would you rate CASHRETURNS?
 
Excellent
 
Good
 
Average
 
Poor
 
Terrible
 
 
 
How satisfied are you with your service from [COMPANY]?
 
Extremely satisfied
 
Very satisfied
 
Neutral
 
Very dissatisfied
 
Extremely dissatisfied
 
 
 
Would you recommend [COMPANY] to a friend?
 
Yes
 
No
 
 
 
If no, why not?
   
 
 
 
For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?
 
Very likely
 
Somewhat likely
 
Not sure
 
Somewhat unlikely
 
Very unlikely
 
 
 
Which of the following modes did you use to place the LAST order for [PRODUCT]?
 
Mail order
 
Internet
 
Over the phone
 
Fax
 
Other
 
 
 
 
What are the THREE main reasons you didn't purchase [PRODUCT] from [COMPANY]?
   
 
 
 
If you could change something about [COMPANY] what would it be?
   
 
 
 
Are there any other comments you have for [COMPANY]?
   
 
 
 
Would you use an online trading system?
 
Yes
 
No
 
Not sure
 
 
 
What's the range of your portfolio size (US dollars)?
 
Less than $1K
 
Between $2-5K
 
Between $6-20K
 
Between $21-100K
 
Between $101-999K
 
More than $1M
 
 
 
What would you pay for an online trading system (US dollars)?
 
Would not use one
 
Less than $20/month
 
Between $21-30/month
 
Between $31-60/month
 
Between $61-100/month
 
More than $100/month
 
 
 
What's your education level?
 
Completed high school
 
Completed college
 
Completed graduate school
 
PHD
 
 
 
Overall how satisfied are you with [PRODUCT]?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
What are some things[product/Service] could do better?
   
 
 
 
In your opinion is the product better, about the same or worst than [OTHER_COMPANY] [PRODUCT] ?
 
Better
 
About the same
 
Worse
 
 
 
How often do you typically use the product per(DAY,Week,MONTH,ect.)?Please record nne number.

 
Daily
 
weekly
 
Less than monthly
 
Do not use
 
 
 
Where do you primarily use [PRODUCT]?
 
At home
 
At the office
 
Another location out side the house
 
Not using it
 
Other
 
 
 
 
How often are you using the [PRODUCT] as compared to a month a go?
 
More
 
About the same
 
Less
 
Can't say
 
 
 
Do you usually buy this [PRODUCT] on sale?
 
Yes
 
No
 
Doesn't matter
 
 
 
What other brands of [PRODUCT_CATEGORY] have you heard of?
 
Brand A
 
Brand B
 
Brand C
 
None
 
Other
 

 
 
 
What were reasons for trying this [PRODUCT]?
 
Looks good
 
Easy to use/convenient
 
Price Value
 
Solves Problem
 
Readily available
 
Best quality
 
Good selection
 
Just what I need
 
Advertising
 
Have not used
 
Other
 

 
 
 
How much did you pay for [PRODUCT]?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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