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This survey was created based on an academic research for a senior thesis paper. It will be used to find out people's perception on making a hotel room reservation online. All the collected information will be kept confidential and used only for statistical purposes. Thank you very much for your participation.
 
 
* What is your gender?
 
Female
 
Male
 
 
* What is your main reason for travel?
 
Business
 
Leisure
 
 
* Have you ever booked a hotel room online before?
 
Yes
 
No
 
 
* What region of the world are you from?
 
Americas
 
Africa
 
Asia
 
Europe
 
Oceania
 
 
* Do you have your own travel agent?
 
Yes
 
No
 
 
* How many hours a day do you surf the web?
 
0-2 hours
 
3-5 hours
 
6-8 hours
 
9-11 hours
 
More than 11 hours
 
 
* "I use the internet more for information than for purchasing goods"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "Ordering through the internet is cheaper than by phone"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "Conversation is an important thing while making a hotel room reservation"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "There are more hotel room options on the web than those offered over the phone"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "Ordering products in general over the internet can save time"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "The internet is a secure place to buy products"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "I don't mind to pay some extra dollars and speak to a human agent"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "It is safe to provide credit card details over the web"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "The internet can save money when making a hotel room reservation"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* How much money do you expect to save when making an onlilne hotel room reservation?
 
$0-$20
 
$21-$40
 
$41-$60
 
$61-$80
 
More than $81
 
 
* "Some hotel room prices that appear on the web cannot be fulfilled"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "Travel services offered on a website are equivalent to the travel services offered by a travel agent"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "Being able to view pictures of a property is an important factor when deciding what hotel room to book"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "A phone call is needed to verify my online hotel room reservation"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* "There is a place for bargaining when making a hotel room reservation over the phone"
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
* May I use this information for further research?
 
Yes
 
No
 
Please contact [email protected] if you have any questions regarding this survey.
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