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2014
July
T
Timpson Locksmith's Customer Satisfaction Survey
Timpson Locksmith's Customer Satisfaction Survey
Timpson Locksmith's Customer Satisfaction Survey
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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Name
Company
Phone
Email
*
Are your calls/emails answered in a professional and courteous manner?
*
Are you kept informed of job progress from point of order through to completion?
*
Do we meet your requirements in terms of arriving on time?
*
Are your jobs completed to your satisfaction?
*
Are invoices received in a timely manner with all neccessary paperwork?
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
Products
*
Response
*
Cost
*
Call centre
*
Finance team
*
Sales team
Overall how satisfied are you with our services?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
If you want to make any other comments please use this box
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