TMS Satisfaction Survey 2012

TMS should be responsive and should move you through the system without significant delays. How is the speed of the TMS website compared with other websites?

Much faster

Faster

Slower

Much slower

TMS should be stable and not crash or close down unexpectedly. How stable is the TMS website compared with other websites?

Much more stable

A bit more stable

A bit less stable

Much less stable

TMS should be intuitive, easy to use and understand. How user-friendly is the TMS website compared with other websites?

Much more user-friendly

A bit more user-friendly

A bit less user-friendly

Much less user-friendly

Please rate the quality of telephone support:

Excellent

Good

Poor

Very poor

Please rate the quality of e-mail support:

Excellent

Good

Poor

Very poor

Please rate the overall quality of the TMS Helpdesk:

Excellent

Good

Poor

Very poor

Please rate the diagnosis of your query/problem/issue:

Excellent

Good

Poor

Very poor

Please rate the resolution time:

Excellent

Good

Poor

Very poor

Please rate the resolution quality:

Excellent

Good

Poor

Very poor

Please rate the quality/impact of the TMS Monthly Newsletter:

Excellent

Good

Poor

Very poor

Please rate the quality of TMS communications sent to users:

Excellent

Good

Poor

Very poor

Please rate the quality of TMS training workshops/web conferences:

Excellent

Good

Poor

Very poor

Comments/Suggestions on the above:

On a scale of 1 to 4, with 1 being the highest and 4 the lowest, please rate the FIFA TMS Client Services Coordinators:

Comments/Suggestions:

How many times have you contacted the TMS Helpdesk in the last six months?

0-4 times

5-8 times

9-12 times

13 or more

What would you like to have included in the TMS Monthly Newsletter?

In a few words, how would you improve the overall quality of the TMS Helpdesk support?