| |
You are invited to participate in our Unilabs IT Strategy survey. It will take approximately 60 minutes to complete the questionnaire.
Your survey responses will be strictly confidential. If you have questions at any time about the survey or the procedures, you may contact Dominique Suinot or Olivier Metteau by email ([email protected]; [email protected]).
To ensure your answers will be taken into account, survey shall be submitted by Friday 11th October 2013.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
|
| |
|
| Respondant identification
|
|
|
|
| |
| |
|
|
|
| |
| * Interview relation with Unilabs: |
| |
|
|
|
| |
| * Interview working in IT? |
| |
|
|
| |
| * Select your business area: |
| |
|
|
|
| |
| * Please explain your role within Unilabs: | | |
|
|
| |
| * What are the key sources of value in your area i.e. actions that would reduce costs, increase revenues, improve quality? | | |
|
|
| |
| * What are the areas / business actions that Unilabs can learn and adopt from what the competitors are doing? | | |
|
|
| |
| * What is your expectation level of IT services for Unilabs? |
| |
|
|
|
|
| |
| * How can the cooperation between business / medical and IT be described? |
| |
|
|
| |
| * How would you rate the quality of IT services delivered today? |
| |
|
|
| |
| * To what extent does IT proactively provide ideas for innovative projects? |
| |
|
|
| |
| * What IT Initiatives would improve physician and patient experience? | | |
|
|
|
|
| |
| * Where do you see gaps regarding skills within IT? | | |
|
|
| |
| * How frequently will changes within the business / medical environment lead to new IT requirements? |
| |
|
|
|
|
| |
| * What are the most business critical IT Infrastructure components? (e.g. infrastructure components such as email, PC, connectivity that has the biggest impact on your day to day job) | | |
|
|
| |
| * How many different passwords do you use to access IT systems? |
| |
|
|
| |
| * What legal regulations would apply in your country regarding the handling of medical and/or patient data? | | |
|
|
| |
| * Do your customers (e.g. patients, hospitals, doctors, corporations etc.) have specific demands relating to the security of their data? |
| |
|
|
| |
| * Do you have confidentiality and/or non-disclosure agreements (NDA) in operation? |
| |
|
|
|
|
| |
| * What remote diagnostic services do you currently provide (teleradiology, telepathology, …)? | | |
|
|
| |
| * How important do you think remote diagnostics services would be in the future? |
| |
|
|
| |
| * What are the improvements you would like to see within this area ( in terms of adding more services, improving existing services)? | | |
|
|
| |
In this section you will have to answer the same set of questions for up to 2 software applications you will select for their importance in your day to day job.
|
| |
|
|
|
|
|
| |
| * Software application name: | | |
|
|
| |
| * For : To what extent does the functionality fulfill the current requirements? |
| |
|
|
|
|
| |
| * For : To what extent is your system in line with regulatory requirements? |
| |
|
|
|
|
| |
| * For : Please outline known gaps in functionality | | |
|
|
|
|
|
|
|
|
| |
| * Does perform well in terms of speed? |
| |
|
|
|
|
| |
| * Please list 3 good things about : | | |
|
|
|
|
| |
| * Please list 3 improvement areas for : | | |
|
|
|
|
| |
| * How do you rate the quality of support for ? |
| |
|
|
|
|
| |
| * For : How would you rate the availability of support team? |
| |
|
|
|
|
| |
* Are there defined support service level agreements for ?
(e.g. example SLA -1 hours to solve a problem)? |
| |
|
|
|
|
| |
| * To what degree do you use outside expertise for support? |
| |
|
|
|
|
| |
| * How often is unavalailable when you need it? |
| |
|
|
|
|
| |
* Are there defined availability service level agreements (SLA) for ?
(e.g. example SLA - 99.5% availability) |
| |
|
|
|
|
| |
| * How frequently does require an upgrade? |
| |
|
|
|
|
| |
| * If your would suddenly stop working, do you know the business impact in terms of cost per hour/day? If yes, what is the cost? |
| |
|
|
|
|
| |
| * If would suddenly stop working, do you and your colleagues already know how to maintain business continuity without ? If yes, what are the business continuity mechanisms? |
| |
|
|
|
|
| |
| * For how long could you maintain business continuity with not being functional as usual? | | |
|
|
| |
| * Do you want to comment on a second software application? |
| |
|
|
|
|
|
|
| |
| * Software application name: | | |
|
|
| |
| * For : To what extent does the functionality fulfill the current requirements? |
| |
|
|
|
|
| |
| * For : To what extent is your system in line with regulatory requirements? |
| |
|
|
|
|
| |
| * For : Please outline known gaps in functionality | | |
|
|
|
|
|
|
|
|
| |
| * Does perform well in terms of speed? |
| |
|
|
|
|
| |
| * Please list 3 good things about : | | |
|
|
|
|
| |
| * Please list 3 improvement areas about : | | |
|
|
|
|
| |
| * How do you rate the quality of support for ? |
| |
|
|
|
|
| |
| * For : How would you rate the availability of support team? |
| |
|
|
|
|
| |
* Are there defined support service level agreements for ?
(e.g. example SLA -1 hours to solve a problem)? |
| |
|
|
|
|
| |
| * To what degree do you use outside expertise for support? |
| |
|
|
|
|
| |
| * How often is unavalailable when you need it? |
| |
|
|
|
|
| |
* Are there defined availability service level agreements (SLA) for ?
(e.g. example SLA - 99.5% availability) |
| |
|
|
|
|
| |
| * How frequently does require an upgrade? |
| |
|
|
|
|
| |
| * If your would suddenly stop working, do you know the business impact in terms of cost per hour/day? If yes, what is the cost? |
| |
|
|
|
|
| |
| * If would suddenly stop working, do you and your colleagues already know how to maintain business continuity without ? If yes, what are the business continuity mechanisms? |
| |
|
|
|
|
| |
| * For how long could you maintain business continuity with not being functional as usual? | | |
|
|
|
|
| |
| * What services do your end customers need? | | |
|
|
| |
| * What IT services do we need from our external partners (e.g. suppliers) and customers (e.g. hospitals, corporations)? | | |
|
|
| |
| Do you currently provide diagnostics results over the web to your Customers? |
| |
|
|
|
|
To what extent, are (should) corporations (be) able to access Unilabs IT systems and reciprocally for services (non-exhaustive list of examples below - please answer in general, with reference to all relevant services):
Get Prescriptions
Invoice payment return
Banking reconciliation
Statistics
|
|
|
|
| |
| * What is the type of connection (e.g. direct interface, web services, emails etc.) corporations need from Unilabs IT systems? | | |
|
|
To what extent, are (should) hospitals (be) able to access Unilabs IT systems and reciprocally to access services (non-exhaustive list of examples below - please answer in general, with reference to all relevant services):
Demographics
Send/get invoices
Payment return
Catalogs
|
|
|
|
| |
| * What is the type of connection (e.g. direct interface, web services, emails etc.) hospitals need from Unilabs IT systems? | | |
|
|
To what extent, are (should) doctors (be) able to access Unilabs IT systems and reciprocally to access services (non-exhaustive list of examples below - please answer in general, with reference to all relevant services):
Get: Receive from Dr
Offer
Integrate from DIS
Provide: Send to Dr
Propose
Integrate into DIS
Enable remote diagnostics
|
|
|
|
| |
| * What is the type of connection (e.g. direct link into their application, access a web site, exchange emails, etc.) doctors need from Unilabs IT systems? | | |
|
|
To what extent, are (should) patients able to access Unilabs IT systems to access services (non-exhaustive list of examples below - please answer in general, with reference to all relevant services):
Help to find the best service
Help to find the location
e-Appointments
Online payment
Appointment reminder
On-site waiting management
Send results
Send more than results
Send confirmation of results sent to Dr
Collect feedback
|
|
|
|
| |
| * What is the type of connection (e.g. direct interface, web services, emails etc.) patients need from Unilabs IT systems? | | |
|
|
To what extent, are (should) partners able to access Unilabs IT systems and reciprocally to access services (non-exhaustive list of examples below - please answer in general, with reference to all relevant services):
Supplier's catalog
Requests and results
Banking operations
SaaS
Fleet tracking
|
|
|
|
| |
| * What is the type of connection (e.g. direct interface, web services, emails etc.) partners need from Unilabs IT systems? | | |
|
|
| |
| 5 - Information Management |
| |
|
| |
| * Do you have an agreed and documented list of KPIs (Key Performance Indicators / metrics) and reports that you need to make effective business decisions? |
| |
|
|
| |
| * How do you rate the quality of management information today to make effective business decisions? |
| |
|
|
| |
| * Do you always get management information in time to make business decisions? |
| |
|
|
| |
| * How standardised (e.g. common naming conventions, industry standard references etc.) is your business data? |
| |
|
|
| |
| * How harmonised (e.g. unique customer codes, material numbers, vendor names etc.) is your business data? |
| |
|
|
| |
| * How easy is it to consolidate and aggregate data from the systems you use? |
| |
|
|
| |
| * How would you rate the accuracy of existing data? |
| |
|
|
| |
| * How easy is it for users to access routine management information (e.g. monthly dashboards)? |
| |
|
|
| |
| * How easy is it for users to create new reports? |
| |
|
|
| |
| * Is there anything you would like to comment on? | | |
|
|
Loading...
