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Company Name

Address 1

Address 2

City, State, ZipCode

 
 
 
How often do you use [PRODUCT]?

 
Once a week or more often
 
2 to 3 times a month
 
Once a month
 
Every 2-3 months
 
2-3 times a year
 
Once a year or less often
 
Do not use
 
 
 
Overall, how satisfied are you with [PRODUCT]?
 
Very Unsatisfied
 
Unsatisfied
 
Somewhat Satisfied
 
Very Satisfied
 
Extremely Satisfied
 
 
 
Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...
 
Much better
 
Somewhat better
 
About the same
 
Somewhat worse
 
Much worse
 
Don't know or never used
 
 
 
If you contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
 
Yes, by the company or its representatives
 
Yes, by me or someone outside the company
 
No, the problem was not resolved
 
No problems/No contact with customer service
 
 
 
In evaluating your most recent customer service experience, was the quality of service you received:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Superior
 
 
 
Please describe if there was any particular aspect of the service experience that stood out:
   
 
 
 
The process of getting your problem resolved was:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Superior
 
 
 
The customer service representative handled my call quickly.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
The customer service representative was very knowledgeable.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
[COMPANY] understands the service needs of my department.
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not sure
 
 
Training Services Evaluation

How satisfied are you:
Very    
Satisfied    
Satisfied     Neutral     Dissatisfied     Very    
Dissatisfied    
Not applicable/
Not sure
Relevance of courses with respect to your needs?
s training personnelÂ’s knowledge and professionalism? COMPANY
The location and quality of training facilities?
s communication of the training packages available to you or your department? COMPANY
Overall with the s training program? COMPANY
 
 
 
What should [COMPANY] do to improve the quality of its training services?
   
 
 
 
[COMPANY] understands the training needs of my department
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not sure
 
 
 
Was the difficulty of the course in line with your expectations?
 
Yes
 
No
 
Maybe
 
 
 
In what ways could this course be improved?
   
 
 

Training


How satisfied are you:
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
With the appropriateness of courses to your needs?
That (Company) training personnel are sufficiently knowledgeable and professional?
With the location and quality of our training facility?
With (Company)s communication of the training packages available to your organization?
With (Company)s training courses overall?
 
 
Please tell us what (Company) should do to improve the quality of its training services?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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