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| In thinking about your most recent experience with (Company Name), was the quailty of customer service you received: |
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| Was the process for getting your question resolved: |
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| Would you say the value of the (Company product), as compared to its price, is: |
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| The customer service representative was very courteous. |
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| The customer service representative handled my call quickly. |
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| The customer service representative was very knowledgeable. |
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| The waiting time for having my questions addressed was satisfactory. |
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| My phone call was quickly transferred to the person who best could answer my question. |
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