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  5. VGH Online Survey Sample V1 081416
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Questions marked with a * are required Exit Survey
 
 
* Today's Date
MonthDayYear
  
 
 
 
* How did you first hear about The Veterans Greenhouse?
 
Colleague/Co-Worker
 
Direct Mail
 
E-mail from The Veterans Greenhouse
 
Our Facebook Page
 
Family Member
 
Friend
 
Local Signs
 
Newspaper (If so, which one? Please enter in "Other" box.)
 
Neighbor
 
Online Research
 
A Veteran
 
Our Website
 
Word of Mouth
 
Cannot Recall
 
Other
 
 
 
 
* How long have your been a customer of The Veterans Greenhouse?
 
Less than 3 months
 
3 months to less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years to less than 10 years
 
10 years or more
 
If 10 years or more, please indicate the number of years.
 
 
 
 
* How often do you shop at The Veterans Greenhouse?
 
Daily
 
A Few Times a Week
 
Two Times a Month
 
Every Month
 
Every 2 - 3 Months
 
Every 4 - 6 Months
 
Once a Year
 
Two Times a Year
 
Other (Please specify)
 

 
 
When you shop at The Veterans Greenhouse, what days & times do you normally visit us?
9am - Noon Noon - 2pm 2pm - 5pm 5pm - 7pm
* Monday
* Tuesday
* Wednesday
* Thursday
* Friday
* Saturday
* Sunday
 
 
How frequently do you purchase our products below?
Once a Week More Than Once a Week Every 2-3 Weeks Once a Month Every 2-6 Months Every 7-12 Months More than Once a Year Two or More Times a Year Don't purchase Other
Flowers
Outdoor Plants (in flats)
Outdoor Plants (in containers)
Herbs
Produce/Vegetables
Christmas Trees
Wreaths
Grave Blankets
Product 1
Product 2
Product 3
Gifts
Other (Please specify.)
 
 
How satisfied are you with the following:
Very Dissatisfied/Well Below Average Not Satisfied/Below Average Neutral/Average Satisfied/Above Average Very Satisfied/Well Above Average
* Availability of Items
* Awareness of Selection (Plants, Flowers, Herbs, Produce, etc.)
* Clarity of Signs (Item & Prices)
* Cleanliness of Greenhouse
* Customer Service
* Displays (Nicely or Neatly Placed)
* Ease of Shopping
* Our Facebook Page
* Our Hours
* Inspiring Look & Feel of Greenhouse
Very Dissatisfied/Well Below Average Not Satisfied/Below Average Neutral/Average Satisfied/Above Average Very Satisfied/Well Above Average
* Packaging of Item(s) Purchased
* Pricing
* Staff Knowledge
* Staff Presentation/Dress
* Staff Recommendations
* Quality of Items
* Selection/Variety
* Understanding of Customers' Needs
* Wait Time at Checkout/Cashier
* Our Website
* Overall Satisfaction
 
 
 
* What is your overall impression of The Veterans Greenhouse?
   
* Do you have any suggestions for improvement/what we can do better?
   
 
 
 
What is your age?
(For classification purposes only.)
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 - 74
 
75 - 84
 
85 and older
 
Prefer not to answer
 
 
 
What is your gender?
(For classification purposes only.)
 
Male
 
Female
 
Prefer not to answer