Vietnam Airlines Passenger Survey

Dear Valued Customer,

To help us improve our services, we would be grateful if you would take part in our customer survey. Your feedback on our services and products is of great importance to us.

Thank you for taking the time to share your views.

PLEASE PROVIDE DETAILS OF THIS FLIGHT

Flight Date:

Month	Day	Year

Flight Number:

Departing Country:

Arriving Country:

Seat Number:

Your class of service:

Please let us know your opinions of the services provided for this flight.
TICKETING AND RESERVATION

How did you make your reservation for this flight?

Through website of Vietnam Airlines

Over telephone

At Vietnam Airlines’ ticketing office

At ticketing agent/ travel agency

Did not book ticket myself/ Do not know

Other

In which city did you make reservation for this flight?

Please rate the reservation services of Vietnam Airlines over telephone/ at ticketing office/ at ticketing agent