Voice of Customer | QuestionPro

1.- Do I know who is my primary contact at FMX?

Yes

No

2.- Do i know the proper escalation path when i do not get response in a timely and proper manner?

Yes

No

3.- Do you have the proper communication channels with FMX team?

Yes

No

4.- How is FMX response time?

Better than expected

As expected

Need improvement

5.- How often the information received is accurate?

Always

Most of the times

Need improvement

6.- How is your FMX team working?

Always pro active

Sometimes reactive

Always reactive

7.- Does FMX team look for improvements?

Always

Sometimes

Never

8.- Do you trust on the information provided by FMX team?

Always

Sometimes

Never

9.- FMX team help you on your needs?

Even before I ask

Only when i ask

Sometimes

Never

10 - On your opinion, what does FMX team need to improve to give you a better service?