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Maintained effective communication with the client
 
Substantially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
Kept the client informed of program updates, issues and successes
 
Sustancially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
Offered solutions to help meet client objectives
 
Sustancially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
Identified opportunities for program improvement and presented them to the client in a timely manner
 
Sustancially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
Acknowledged phone calls and emails within a reasonable timeframe
 
Sustancially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
Conducted client meetings/conference calls as agreed upon with the client
 
Sustancially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
Was reliable and demostrated professionalism
 
Sustancially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
Managed tasks and timelines to ensure a timely program launch
 
Sustancially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
Overall, how would you rate your implementation experience with H2U?
 
Sustancially Below Expectations
 
Below Expectations
 
Meets Expectations
 
Above Expectations
 
Greatly Exceeds Expectations
 
 
 
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