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  2. 2009
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Exit Survey »
 
 
How long have you been using Gentry’s services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How frequently do you use/request Gentry’s services?
 
daily
 
weekly
 
monthly
 
quarterly
 
 
 
What method of contact do you use to employ Gentry’s services?
 
in person/at the office
 
email
 
Telephone
 
all the above
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with Gentry’s support/services?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How does Gentry rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Overall Customer service
On-time delivery of service
Professionalism
Customer Service experience
Quality of service
Understanding of customers' needs
 
 
 
How does Gentry rate in comparison to previous/other SERO contracting personnel that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Given a choice, how likely are you to specifically request Gentry to process/administer your actions?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Would you ever recommend Gentry’s services to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
No, never, but would recommend
 
 
 
What best describes your business entity type?
 
Federal Agency/National Park Service
 
Federal Agency/Other
 
Educational Institution
 
Non-Profit
 
Private Sector Business
 
Prefer not to answer
 
Other
 
 
 
 
Do you have any suggestions for improvement or other general comments?
   
 
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