Word-Import - 1 | QuestionPro

A study on the role of service convenience model in adoption of mobile payment and mobile commerce

Questionnaire

7.Which title describe your job role : …………………………..

IT Manager [ ]

Software Architect[ ]

Engineer [ ]

Programmer[ ]

Doctor[ ]

Lawyer[ ]

Professor[ ]

Executive[ ]

16.Name your Mobile network provider? : Aircel [ ] Airtel [ ] BSNL [ ] Idea [ ]

MTS Reliance [ ] Tata DoCoMo [ ] Unior [ ] Vodofone [ ]

19.How long you have been associated with your mobile network provider

< 1 yr 1- 2 yrs [ ] 2 -3 yrs [ ] 3–4yrs [ ] >4yrs [ ]

20.Monthly expense incurred on your mobile bill?

≤ 200 201 to 400[ ] 401to 600 [ ] 601 to 800[ ] Above 800[ ]

21.Means through which you pay the mobile bills? Paying through Agent payment [ ]

Paying through portal Paying through ATM [ ] Through easy recharge [ ]

22.Total number of hours you spend on voice call in a day

≤ 1 hrs 1 to 3 hrs [ ] 3 to 6 hrs [ ] 6 to 9 hrs [ ] > 9 hrs [ ]

23.Total number of hours you spend on data sending and retrieval in a day

≤ 1 hrs 1 to 3 hrs [ ] 3 to 6 hrs [ ] 6 to 9 hrs [ ] > 9 hrs [ ]

24.Have you subscribe any value added service for your mobile network provider?

MMS SMS [ ] Hello tune [ ] Internet package [ ] other package [ ]

26.In case of Airtel Money Customer ,state the nature of account :

Express account Power account [ ] Super account [ ]

27.Your usability of this service includes :

Spending on self Spending on utilities [ ] Spending on movie [ ] Spending on travel [ ] Spending on shopping [ ] Sending money to fellow AMC [ ] Sending money to bank account [ ]

	28.State the important factors in Mobile network provider which influence to go for mobile payment


s.no

29.Have your mobile phone gone worn out due to any accidental events like

dropped on the ground [ ] dropped over the water [ ] dropped while driving

31.In this 21 century ,What would be the killer application in the mobile device

Voice data [ ] music [ ] game [ ] computing platform [ ] Touch screen [ ]

Using Internet Apps [ ] Browsing sites [ ]

32.Please tick the payment service provider which is mentioned below than you are aware of

Ngpay Mchek [ ] Atom [ ] obopay [ ] Paymate [ ] None [ ]

34.Please select a bank listed below in which you possessed a account

State Bank of India Bank of India [ ] Union Bank [ ] ICICI Bank [ ]

Axis bank HDFC Bank [ ] Standard charted bank [ ] others [ ]

	37.Type of account your family members posses with the bank *


Banks

38.Rank the reason for selecting this bank

pls rank it from highest value 5

4

3

2 & 1 as least value

Rank

Reasons

39.Frequency of visit to your bank in a month

Once in a week once in 2 weeks [ ] once in a month [ ] Not at all [ ]

43.State the purpose for which your credit cards are being utilized :

Utility bill payment Health expense [ ] Traveling Expense [ ] Provisions [ ]

On-line Purchases Hotel Reservation [ ] Entertainment [ ] Fuel Expenses [ ]

45.The transaction cost is between ……. per transaction

` 10 to 20 ` 21 to 40 [ ] ` 41 to 60 [ ] more than 61[ ]

47.Service which you have enrolled in your bank

	Opted or Not
Services

48.Nature of service you seek through Mobile banking

Inquiry-based service Transaction-based service [ ] both [ ]

49.State the important factors in banking service which influence you to go for mobile payment

	Values
Services

52.How frequent do you shop on-line

Once in a week Once in 2 weeks [ ] Once in a month [ ] it depends on need [ ]

53.Which mode of payment do you prefer while purchasing online

Credit card payment Debit card payment [ ] net banking [ ] e-gift voucher [ ]

56.Are you satisfied of looking after your remittance process through self-servicing platform

Strongly Agree Agree [ ] Neutral [ ] Dis-agree [ ] Strongly dis-agree [ ]

57.Are you satisfied with the separated service which rendered by different mediator (bank/MNP/PSP)

Strongly Agree Agree [ ] Neutral [ ] Dis-agree [ ] Strongly dis-agree [ ]

	58.Please go through the several convenience statements listed below that makes you in opting for a mobile payment and specify the level of acceptance towards the statement


sno

59. Rank your opinion based on their contribution towards mobile payment

	Rank
Mediators

60. Which model of mobile payment process suits your needs?

Operator centric model Bank centric model [ ] Collaboration model [ ]

	61. List of service you have used in Mobile commerce


s.no