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1.Age of respondent
 
Select your age group:
 
18-20
 
21-23
 
24-26
 
27-30
 
 
 
2.Gender of respondent
 
Male
 
Female
 
 
 
3.Are flights on time
Airline/Option
 
 
 
4.The airline informs you in case of a rescheduling through a call or an SMS
Airline/Option
 
 
 
5.The airline informs you in case there is a delay through regular announcements on airport
Airline/Option
 
 
 
6.Overall in-flight services are good
Airline/Option
 
 
 
7.The variety and quality of food is good
Airline/Option
 
 
 
8.Waiting time for baggage post-flight is reasonable
Airline/Option
 
 
 
9.compensation on baggage if lost or damage
Airline/Option
 
 
 
10.Airline provides good check-in services (web check-in, telephonic check-in)
Airline/Option
 
 
 
11.Provides refreshments whenever there is delay
Airline/Option
 
 
 
12.The airline provides accommodation in case of cancellation or re-routing of the flight
Airline/Option
 
 
 
13.Airline offers discounted schemes (reduced airfare on round trip)
Airline/Option
 
 
 
14.Airline offers benefits to frequent fliers (lounge services, points offered on miles flight)
Airline/Option
 
 
 
15.On board entertainment (television, games)
Airline/Option
 
 
 
16.Hospitality of the crew (behavior of the crew)
Airline/Option
 
 
 
17.Health services on board (first aid or emergency services)
Airline/Option
 
 
 
18.Connectivity of the flights(number of destinations)
Airline/Option
 
 
 
19.Frequency of flights to a particular destination
Airline/Option
 
 
 
20.How economical are the fares of flights
Airline/Option
 
 
 
21.Safety level perceived by passengers
Airline/Option
 
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