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Surveys
2013
November
Y
YH Training Follow Up
YH Training Follow Up
0%
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Are you utilizing all of the modules or only a few features at this time?
Utilizing all of the modules
Only using a few features at this time
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How knowledgeable were the customer service representatives you interacted with?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
How frequently do you use our products?
Extremely frequently
Very frequently
Moderately frequently
Very infrequently
Not at all frequently
Was the difficulty of the course in line with your expectations?
Yes
No
Maybe
Rate the level of your involvement in the activities of this course.
Very uninvolved
Somewhat involved
Enthusiastically involved
How much practical knowledge have you gained from this course?
A great deal
Some practical knowledge
None
What overall rating would you give the course?
Excellent
Good
Average
Poor
Very Poor
Could you get clear answers to your questions from the instructor?
Never
Sometimes
Usually
Most of the time
Always
Was the instructor effective in teaching in the course?
Never
Sometimes
Usually
Most of the time
Always
What overall rating would you give the instructor?
Excellent
Good
Average
Poor
Very poor
Please list any features or modules in the software that are still confusing or difficult to use.
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